The Purpose Of This Role Is To
* Ensure that all customers have a positive experience in their dealings with Burbank.
* Apply exceptional customer skills to liaise between clients other Burbank departments from pre-site to completion.
* Ensure the preparation of all documentation and approvals required to start construction in a timely manner.
Key Results Area:
Customer Service
* Management of a portfolio of customers throughout the administration process to completion of construction.
* Building strong client relationships through replying promptly to phone calls, emails and written queries.
* Liaising with customers on a weekly basis ensuring the client is advised of the building process and timeframes.
* Discussing and proactively resolving any issues with clients.
Contract Administration:
* Co-ordinating the preparation of working drawings, engineering, energy rating, developer approvals and all relevant information required to proceed to contracts.
* Preparation of building contract ensuring all client requirements have been included in paperwork.
* Signing building contract with client and explaining all conditions of contract and ensure all contract conditions are met.
* Following up client’s finance and land settlement details.
* Co-ordinating file through building permit and water authority approvals and obtaining all consents.
* Co-ordinating file through estimating department to prepare purchase orders.
* Clarifying issues raised from other departments and raising necessary documentation i.e., variations regarding omitted information, discontinued items.
* Providing administrative support to the construction department
* Liaising with the construction department to clarify progress or issues raised by clients or other departments
Settlements:
* Collating all relevant information for internal and external parties
* Obtaining Occupation Certificates
* Preparing handover kits
* Coordinating the preparation of the final account
Quality Control:
* Ensuring procedures and checklists are established and used for all functions and maintain full compliance with company standards.
* Ensuring work is being processed through the workflow in a timely manner.
* Recording all discussions and information in Burbank’s information management system and ensure up to date reporting of the job progress
Internal & External Relationships:
* Ensuring procedures and checklists are established and used for all functions and maintain full compliance with company standards.
* Ensuring work is being processed through the workflow in a timely manner.
* Recording all discussions and information in Burbank’s information management system and ensure up to date reporting of the job progress.
Innovation:
* Contributing ideas and improve the efficiencies, effectiveness and productivity of the department and the organization as a whole.
Typical Qualifications And/or Experience
* Good understanding of construction methods & implications with regards to client variation requests.
* Strong time management skills.
* Ability to work effectively as part of a team.
* Ability to meet deadlines and work under pressure.
* Proactive approach to problem solving.
* Strong customer focus.
* Minimum two years’ experience in Building Industry with strong administration background
* Ability to read and understand building contracts and drawings and explain to clients.
* Good knowledge of building terminology.
* Good understanding of site related issues and the ability to explain implications to client.
* Demonstrate proficiency of site related issues and the ability to explain implications to clients.
* Moderate Microsoft Word, Excel and Outlook computer skills.
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