Join our Campbellfield team as a Service Advisor, coordinating and scheduling repairs for our mining, industrial, and automotive customers. We're ideally seeking someone with a mechanical background and heavy vehicle knowledge, great for a skilled professional looking to step off the tools while staying in the industry.
In this role, you will make an impact in the following ways:
* Be the first contact for customers, ensuring quality service and business growth within the Campbellfield Branch
* Deal with technical queries from customers and develop positive relationships
* Schedule jobs, book vehicles for services and check parts, manage invoices and accounts.
* Consistently liaise with the customer to keep them updated with progress
* Coordinate with stakeholders, technicians, and parts teams for a seamless service process
* Follow procedures and document work accurately in the service management system
To be successful in this role you will need the following:
* Mechanical trades qualified or automotive technician (Light Vehicle, Heavy Vehicle, Engine Recon, Mobile Plant) is highly regarded, but proven experience will also be considered
* Demonstrated mechanical technical experience in a similar industry or OEM is preferred
* Strong communication skills, both written and verbal, with the ability to thrive in a fast-paced environment. Proficient in IT systems, ensuring effective multitasking and efficiency
* Understanding of accounts payable and receivable, with familiarity in financial processes, accounts management, and purchase orders highly desirable
Requires previous relevant work experience; prior technical experience and/or customer service experience is preferred.
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