Overview
Helpdesk Support Officer | APS6
Federal Government |S26 Transfer | Baseline Clearance Required
Location:
Canberra, ACT
Contract Type:
S26 Transfer
About the Role
We are seeking a proactive and customer-focused
Helpdesk Support Officer
to join a Federal Government team.
This opportunity is to provide
Tier 1 and Tier 2
support for
TechnologyOne (TechOne)
systems, ensuring the smooth operation of enterprise applications across finance, HR/payroll, and related modules.
You'll work closely with internal users, offering troubleshooting, guidance, and training to enhance their TechOne experience and ensure service continuity.
Responsibilities
Deliver first- and second-level support for TechOne application users
Troubleshoot access, configuration, and workflow issues
Escalate complex incidents to internal IT or external vendors
Assist with user training and develop support documentation
Manage the helpdesk queue and respond to tickets in a timely manner
Collaborate with technical teams to support updates and system stability
Maintain accurate records of incidents, solutions, and follow-up actions
Skills & Experience Required
Previous experience supporting
TechnologyOne
applications
Robust analytical and troubleshooting skills
Familiarity with TechOne modules such as
Financials, HR/Payroll
, or
Property & Rating
Excellent communication and stakeholder engagement skills
Experience using helpdesk/ticketing systems (e.g.,
ServiceNow, Jira, Zendesk
)
Ability to work autonomously and manage multiple priorities
Desirable
Previous experience within a
Federal Government
department or agency
Working knowledge of
ITIL
principles
Active Baseline Security Clearance
(mandatory)
Apply Now
If you\'re an experienced HelpdeskSupport professional looking to contribute to meaningful government work, we want to hear from you.
Submit your resume today or contact us for more information.
Chloe Dye
Chandler Macleod
02 9269 8847
#J-18808-Ljbffr
📌 Aps6 - Helpdesk SupportTransfer
🏢 Buscojobs
📍 Canberra