Event Services Operations Manager
We are seeking an experienced Event Services Operations Manager to lead the delivery of exceptional event experiences at The Star Gold Coast, overseeing conferences, exhibitions, and large‐scale functions.
Responsibilities
* Lead and develop the Event Operations team, ensuring an exceptional guest experience.
* Analyse event P&L performance to identify efficiencies, manage costs, and support budget planning.
* Oversee day‐to‐day Event Centre operations, ensuring seamless delivery of conferences, exhibitions, and large‐scale functions.
* Collaborate with Event Planning teams to execute event strategies, validate event orders, and ensure operational readiness.
* Manage labour planning, rostering, and inventory to optimise service delivery while maintaining cost control and compliance.
What we're looking for
* Demonstrated experience leading and developing high‐performing teams in a fast‐paced event, conference, or hospitality environment.
* Strong commercial acumen with demonstrated experience managing budgets, labour costs, and operational performance.
* Exceptional stakeholder management and communication skills, with the ability to influence and build strong relationships.
* Ability to thrive in a fast‐paced environment, solve problems effectively, and deliver outstanding guest experiences.
* Nationally recognised RSA statement of attainment (essential), tertiary qualification in Business, Hospitality or a related field (highly regarded).
What we can offer you
* Complimentary meal on site every day including hot meals, sandwich bar and more.
* Discounted parking available.
* Up to 30% discounts across award‐winning restaurants and accommodation.
* Lifestyle discounts including gym memberships, retail discounts and dry‐cleaning services.
* Supportive leadership team.
* Diversity & Inclusion focus covering Multicultural, Gender, Aboriginal & Torres Strait Islander and LGBTQI+ communities.
* Endless career growth and opportunities to learn and develop your career.
* Opportunity to work with elite professionals and assets.
Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.
Equal Opportunity Employment
We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia's First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender‐diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that's right for them and their unique well‐being needs.
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