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Part-Time | Monday to Friday | Approx. 8:00am – 1:00pm
Adelaide, SA. The role is not applicable for anyone living overseas or interstate.
About the Role
We are seeking a proactive and customer focused IT Desktop Support Officer to join our IT team on a part time basis. This role is critical in ensuring the stability, security, and smooth operation of our IT environment across Australia and offshore teams. You will provide frontline technical support and help maintain a secure, reliable, and efficient IT environment within a modern Microsoft 365 and cybersecurity-focused organisation.
Why SuperGuardian?
SuperGuardian is an innovative, market leading firm founded by Chartered Accountants. We specialise in SMSF administration, accounting, online reporting, and technical services. With a team of more than 90 staff across Australia and offshore, we continue to grow while maintaining a collaborative and inclusive culture.
Here's what you'll enjoy about working with us:
A positive and team oriented workplace where your contribution is genuinely valued.
Regular social events and activities organised by our Fun Committee.
The opportunity to play a meaningful role in a growing business where your ideas, initiative, and professionalism can make a real impact.
Exposure to modern IT systems, cybersecurity initiatives, and continuous improvement projects.
A supportive leadership team that values development, collaboration, and innovation.
Key Responsibilities
Provide Tier 1 and Tier 2 desktop support across Windows and Microsoft 365 environments
Troubleshoot and resolve hardware, software, and user issues efficiently
Set up and configure desktops, laptops, mobile devices, printers, and peripherals
Manage service desk tickets with strong customer service and SLA adherence
Perform patching, updates, and software installations to maintain security and compliance
Maintain accurate IT asset inventory and documentation
Support onboarding and offboarding processes (accounts, devices, permissions)
Assist with video conferencing and meeting room IT setups
Monitor compliance with IT policies and report any security concerns
Collaborate with internal IT teams and vendors on support and project initiatives
About You
You are a hands-on IT professional with strong problem-solving skills, a customer-first mindset, and the ability to work independently during core support hours.
This role would suit someone who enjoys taking initiative, solving problems independently, and contributing to continuous improvement across the business.
Skills & Experience Required
Minimum 2+ years' experience in IT support or a similar role
Strong experience supporting Windows 10/11 and Microsoft 365 environments
Hands-on experience with:
Active Directory (user and group management)
Microsoft Entra ID (Azure AD) and Microsoft 365 Admin Centre
Exchange Online administration
Experience with:
Hardware setup, imaging, and troubleshooting
Virtual environments (Hyper-V or VMware)
Remote Desktop Services / Terminal Services
Solid understanding of TCP/IP networking fundamentals
Experience with Sophos Central (Endpoint / MDR / XDR administration or monitoring)
Strong documentation and organisational skills
Desirable (but not essential)
Experience in ISO 27001 administration, compliance activities, or similar roles
Exposure to NIST or SOC 2 frameworks
Experience supporting cybersecurity tools (endpoint protection, patching, awareness training)
Experience working in a multi-site or hybrid environment
What You'll Be Doing Beyond Support
Maintaining IT documentation, procedures, and asset registers
Supporting cybersecurity initiatives and compliance activities
Assisting with IT audits and policy adherence
Contributing to continuous improvement of IT support processes
Ready to join us?
Please apply by uploading your resume and cover letter to Seek.
(No unsolicited contact from agencies, please.)
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Your application will include the following questions:
How many years' experience do you have as an Information Technology Desktop Support Officer? How many years' experience do you have in the IT industry?
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