Operational Change Design & Delivery Lead
Location: multiple locations across Australia. Permanent full‐time role.
What You'll Do
* Lead end‐to‐end operational design and delivery of change initiatives, ensuring clear definition, sequencing, and traceability from strategic intent through to measurable business outcomes.
* Shape and uplift the team's business design capability by embedding consistent frameworks, standards, and practices that strengthen how change is structured and translated into delivery.
* Translate strategic, regulatory, and customer needs into pragmatic operational designs that balance outcomes, risk, capacity, and delivery feasibility across complex environments.
* Partner with stakeholders to co‐design delivery approaches, aligning priorities, surfacing trade‐offs early, and ensuring dependencies and constraints are actively managed.
* Drive integrated delivery by aligning design intent with execution, collaborating closely with Technology and Operations to ensure sustainable, implementable outcomes.
* Build and mature systems of work, including design standards, governance, and knowledge sharing, to continuously improve how change is designed, planned, and delivered.
What You'll Bring
* Experience designing and delivering change, with ability to translate complex ideas into structured, actionable plans.
* Capability to uplift team practices, embedding consistent and practical approaches to design and delivery.
* Strength in systems thinking, connecting strategy, design, and execution across multiple initiatives.
* Confidence partnering with stakeholders to shape problems, clarify outcomes, and navigate trade‐offs collaboratively.
* Experience working in complex environments, balancing customer, risk, governance, and delivery considerations.
* Clear communication skills, making complex concepts easy to understand and apply in practice.
What We Offer
* Boosted superannuation with 13% as standard.
* 20 days annual leave + 5 days MyLeave.
* Work from home and many more flexibility options with myFlex.
* Up to 50% off personal insurance, including home and motor insurance.
* Partner discounts on private health insurance, tech & appliances, and many more.
* Industry‐leading 20 weeks paid parental leave.
* Access to LinkedIn Learning, the award‐winning IAG Academy, study assistance and secondment opportunities.
Adjustments and Support
If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to recruitment@iag.com.au for a confidential conversation.
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