About Vantage Data CentersVantage Data Centers powers, cools, protects and connects the technology of the world's well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.IT DepartmentThe Enterprise Technology organization operates as part of the IT function, alongside AI, Cybersecurity, Process & Governance, and Enterprise Strategy & Delivery. The Enterprise Technology function delivers foundational services across Infrastructure, Network, Service Desk, and IT Service Delivery, operating as an integrated system rather than siloed teams.In APAC, Enterprise Technology serves as the regional execution arm of the global IT organization, balancing global standardization with regional responsiveness.Position OverviewThe Director, Enterprise Technology, APAC serves as the regional leadership anchor for all IT operations across Asia Pacific, accountable for delivering reliable, scalable, and standardized IT services aligned to global frameworks while enabling rapid regional growth.This is a hands-on operational leadership role with strategic impact, responsible for establishing a mature, self-sustaining IT function that evolves from foundational capability to autonomous regional execution over a multi-year horizon.The Director will:Lead regional execution across Infrastructure, Network, and Service Desk functionsCoordinate a matrixed operating model, with functional managers aligned to global teamsAct as the primary escalation and engagement point for APAC business leadershipDrive operational excellence, service maturity, and scalability aligned to APAC growth ambitionsThe role requires strong cross-functional partnership across global IT, AI, Cybersecurity, Construction, Operations and business stakeholders to deliver integrated outcomes.Essential Job Functions1. Regional IT Leadership & OperationsLead day-to-day IT operations across APAC, ensuring high availability, service consistency, and SLA adherenceEstablish regional operational cadence, KPIs, and performance reporting aligned to global standardsServe as the primary escalation point for regional incidents, risks, and service disruptionsDrive regional accountability for incident response, problem management, and continuous improvementAligned to plan requirements for formalized incident management and service discipline in APAC.2. Organizational Build & Capability DevelopmentBuild and scale the APAC Enterprise Technology organization from a distributed team into a fully staffed, multi-country capabilityLead hiring, onboarding, and development of Infrastructure, Network, and Service Desk teamsEnsure elimination of single points of failure and achieve sufficient regional coverage depthSupports the strategy to move from a small team to a mature, multi-role organization with functional leadership.3. Matrix Leadership & Global AlignmentLead regional coordination of functional managers while maintaining alignment with global IT leadershipEnforce adoption of global standards, reference architectures, and operating frameworks across APAC sitesProvide APAC input into global roadmaps, architecture decisions, and operational practicesReflects the matrix structure where APAC managers report regionally and to global functional leaders.4. Regional Scalability & Site Expansion EnablementEnsure IT readiness for new data center construction, expansion, and market entryEstablish repeatable playbooks for site activation, deployment, and operational handoverPartner with construction and delivery teams to embed IT requirements into project lifecycleAligned to APAC growth (multi-country expansion, >1GW capacity pipeline) and need for standardized deployment capability.5. Service Excellence & Business PartnershipDrive transition from reactive support to a proactive, business-aligned IT partnerEstablish customer satisfaction measurement (CSAT) and improvement programsLead stakeholder engagement with regional leadership, providing transparency and trustSupports strategic pillar of service excellence and visible business value delivery.6. IT Service Management & Operational MaturityAdvance ITIL maturity including incident, problem, change, and service level managementEnsure accurate CMDB, service catalog development, and performance dashboardsDrive implementation of structured processes supporting operational scaleAligned to FY2027 introduction of Incident Manager and IT Service Management roles.7. Vendor & Financial ManagementManage regional vendor relationships aligned to global sourcing strategiesOptimize spend through enterprise agreements and regional procurement efficiencyContribute to CIO-level financial tracking and value-based investment decisions8. Culture & Team LeadershipBuild a high-performing, collaborative regional culture aligned to Vantage valuesFoster cross-functional teamwork across Infrastructure, Network, Service Desk, and ConstructionEstablish communication rhythms that connect regional teams to global ITSupports emphasis on culture as a scaling enabler in APAC growth.Job Requirements10–12+ years of experience in IT operations, infrastructure, or service delivery roles in enterprise or data center environments5+ years of leadership experience managing distributed or regional IT teamsProven experience scaling IT operations across multiple countries or geographic regionsStrong foundation in ITIL processes, service management, and operational governanceExperience with data center infrastructure, networking, and end-user support environmentsDemonstrated ability to operate in a matrixed global organizationExperience supporting new site builds, expansions, or large-scale deployments preferredCore CompetenciesOperational excellence and execution disciplineCross-functional collaboration and influenceAbility to balance global standardization with regional flexibilityStrong stakeholder communication across technical and business audiencesLeadership presence with ability to build and scale teamsSuccess Profile (What Good Looks Like)APAC operates with consistent SLAs and minimal reliance on cross-timezone escalationAll sites aligned to global standards and reference architecturesIT supports seamless expansion into new countries and facilitiesMeasurable improvement in incident response, CSAT, and operational stabilityStrong alignment and partnership with global IT leadership and regional business teamsWe operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other's strengths and respecting each other's weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values.Vantage Data Centers is an Equal Opportunity EmployerVantage Data Centers does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage Data Centers.
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