Sr. Strategic Relationship Manager
ID: 2026-26602
Category: Sales & Business Development
Position Type: Full Time
Location: AU-NSW-North Sydney
Overview
We're looking for a driven and collaborative SR, Strategic Relationship Manager to join our international Account Management team and help accelerate growth across APAC for our global strategic digital distribution partners. This is a key role that combines strategic partnership management, commercial ownership, and cross-regional collaboration. You will be responsible for high-impact digital accounts, creating and executing sales growth plans, leading the partner through onboarding & regional expansion, contract renewals and cross selling initiatives. You will also support the development of best practices across the team and act as a bridge between local teams and global counterparts.
This role is ideal for someone who thrives in a fast-moving digital environment, thinks strategically, executes reliably, and inspires trust with partners and colleagues alike.
Responsibilities
* Proactively manage premier customer relationships throughout the customer lifecycle while advocating internally for the customer and communicating customer needs to internal cross-functional departments.
* Thoughtfully develop strategic customer success plans quarterly for each customer to ensure full adoption of our products and services, evaluating plan performance during semi-annual business reviews.
* Lead the customer renewal process, provide renewal quoting, and achieve revenue retention of assigned accounts.
* Drive revenue growth, profitability goals, and performance targets for clients in your portfolio beyond executing day‐to‐day tactical activities by providing thought leadership and program direction.
* Take full ownership of partner onboarding in collaboration with product, legal, operations, and global teams to ensure smooth and timely launches, driving accountability and transparency through clear progress reporting.
* Lead a marketing strategy that drives sales growth, value for partners and optimized post‐campaign reporting to drive incremental investment from brands.
Qualifications
We seek candidates who not only demonstrate curiosity and adaptability in emerging technologies but have also successfully implemented and utilized AI tools to enhance their work, improve processes, or deliver measurable results. Our teams embrace continuous learning and the thoughtful integration of AI to create meaningful impact – for our employees and the future of work.
* Several years of experience in account management or strategic partnerships.
* Experience in gift card, fintech, digital platforms, or e-commerce preferred.
* Proven success in managing multi-country accounts and cross-functional teams.
* Strategic thinker with a hands‐on mentality.
* Strong communicator across all levels and geographies.
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