How will you make an impact?
You'll play a critical role in supporting our members during key moments, providing timely, compassionate and reliable claims support when it matters most.
The opportunity
Join our dynamic Insurance Claims team in Melbourne and become an integral part of our mission to deliver exceptional service to Hostplus members and claimants. As an Insurance Claims Coordinator, you will manage end‐to‐end claims processes, maintain strong relationships with stakeholders, and drive continuous improvement in service excellence. You will also contribute to the efficiency and effectiveness of our claim operations, helping to reduce complaints and enhance overall performance.
About you
* Significant experience in claims administration and case management.
* A proactive approach that ensures strong relationships are built and maintained with stakeholders, fostering an environment of trust and collaboration.
* Comprehensive understanding of superannuation and life insurance products, enabling confident navigation of complex situations.
* Adept negotiation and problem‐solving skills that ensure escalated situations are resolved promptly and professionally.
* Exceptional written and verbal communication skills, articulating complex information clearly and concisely.
* Proven track record of contributing to operational efficiency and effectiveness, consistently meeting and exceeding performance targets.
* Ability to manage declined claims and complaints, demonstrating commitment to providing a positive claim experience and driving continuous improvement.
* Dedication to personal and professional development, actively seeking opportunities to enhance skills and knowledge, staying abreast of industry trends and best practices.
What can we offer you?
Our employees are passionate about what we do and are proud to be part of an organisation which helps everyday Australians achieve a brighter future. We value diversity of thought and foster an open and flexible workplace. Some industry‐leading benefits we offer include:
* Hybrid and flexible work environment.
* 15% superannuation.
* Additional paid leave over Christmas and New Year.
* Additional 5 days paid "flex leave", so you can take time out when you need it.
* 18 weeks paid parental leave.
* Total Wellness Program, including free flu shots, comprehensive EAP support, access to medical experts and wellness‐related events throughout the year.
* 3 days community service leave.
* 4 weeks paid gender affirmation leave.
* Access to long service leave at 5 years.
* Access to subsidised financial advice.
* Dedicated per‐person development budget to support your growth.
Our commitment to diversity and inclusion
We are dedicated to creating an inclusive workplace where everyone feels valued and appreciated for being their authentic selves. We celebrate diversity and believe that different backgrounds and experiences enrich our relationships and bring meaningful benefits to our people, our members, and the communities we serve.
Legal and application requirements
We welcome applications from everyone and if you require any adjustments made during the recruitment process, we encourage you to reach out to us at and let us know how we can support.
All appointments are subject to a satisfactory National Police, Bankruptcy and Insolvency Check. Applicants must have current and unrestricted work rights in Australia (sponsorship is not available for this role).
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