Job Description
Oaks Brisbane on Charlotte Suites are looking for a full time Front Office Supervisor who brings proven front office experience, leadership qualities, and a passion for delivering exceptional guest experiences to join the team.
Responsibilities
* Lead and support the team in delivering exceptional guest experiences and ensuring a warm welcome for all guests.
* Serve as a role model, sharing your expertise and continuously motivating the team to achieve high standards of service.
* Oversee the completion of daily tasks, ensuring they are executed accurately and in a timely manner.
* Manage guest arrivals and departures efficiently, ensuring a seamless check-in/check-out experience.
* Address and resolve guest complaints promptly and professionally, maintaining high levels of guest satisfaction.
Shift Details (subject to change)
* This role operates on a rotating roster, including a mix of AM, PM shifts.
Qualifications
* Demonstrated leadership skills with the ability to effectively manage and motivate a team; prior supervisory experience is highly regarded.
* Extensive background in the hospitality industry, ideally within a hotel or resort setting, with a thorough understanding of guest service standards and operations.
* Exceptional customer service skills, with the ability to maintain a consistently positive and professional demeanor, even in high-pressure situations.
* Strong time management skills, with the ability to prioritize tasks efficiently and ensure timely completion of duties.
* Impeccable professional presentation, reflecting the high standards of the organisation.
* Flexibility to work weekends and adjust to varying schedules, as required by the operational needs of the business.
Benefits
* Highly competitive salary
* Maroochydore office location with free onsite parking
* 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand
* 20% team member's friend and family discount on accommodation across all Minor Hotel brands in Australia and New Zealand
* Additional paid leave including Birthday and Study leave.
* Educational Financial support may be available to those who undertake development relevant to the company's business requirements.
* Government funded traineeships in Certificate III in Hospitality and/or Certificate IV in Leadership*eligibility does apply.
* Discount savings and cash back from over 400 popular retailers in Australia and New Zealand
* Entertainment and experience discounts (Opera Australia; Australia Zoo; BRG Brands- Experience oz, Adrenaline and RedBalloon)
* Discount on Furniture
* 50% off The Coffee Club VIP membership and discount on Minor Hotels F&B outlets across the globe
* Wellbeing programs with Uprise (EAP)
* Wellness Programs at Elysia Wellness retreat Accommodation, all F&B, all Wellness Activities, Spa Treatments (depends on length of program to how many) and Wellness one on one consults
* Laundry allowance for some roles*
Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.
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