Job Title
Waiter Supervisor – Heytesbury PTY. LTD.
Location: Margaret River region, South West WA
Employment Type: Full-time, permanent
Salary: AUD70,000 – AUD80,000 per annum plus superannuation payments.
Position Summary
The Waiter Supervisor supports and supervises front‐of‐house food and beverage service operations, ensuring efficient delivery, high‐quality customer experiences and compliance with operational standards.
Key Responsibilities
* Supervise and support waitstaff and food and beverage attendants during service periods.
* Ensure customers are served in a professional, timely and attentive manner across dining and beverage service areas.
* Deliver high‐quality table service, including food and beverage ordering and delivery.
* Assist with reservations, seating arrangements, section allocation and workflow coordination.
* Coordinate and train front‐of‐house staff to maintain service standards and operational efficiency.
* Maintain knowledge of menus, wine offerings, specials and food and beverage service procedures.
* Monitor cleanliness, table presentation and service standards across dining areas.
* Handle guest enquiries, feedback and basic complaint resolution in a professional manner.
* Support stock control and service operations within food and beverage service areas.
* Assist with balancing cash registers, operating POS systems and supporting opening and closing procedures where required.
* Ensure compliance with workplace health and safety procedures and responsible service practices.
Essential Skills & Experience
* Demonstrated supervisory experience in a food and beverage or hospitality environment.
* Strong customer service and communication skills within a fast‐paced hospitality environment.
* Strong understanding of food and beverage service standards, wine service and customer care.
* Ability to manage competing priorities and maintain service standards during busy operational periods.
* Experience operating POS systems and undertaking cash handling responsibilities.
* Strong organisational skills and attention to detail.
* Ability to work full‐time, year‐round including evenings, weekends and public holidays as required.
* Experience working within premium hospitality, tourism or wine‐focused venues is highly regarded.
Qualifications & Experience
* Hold at least a relevant AQF Certificate II or III qualification (or equivalent).
* At least 1 year of relevant, full‐time experience may substitute for the formal qualification listed above.
* At least 2 years of full‐time, relevant work‐experience.
Equal Opportunity Statement
Heytesbury PTY. LTD. is an equal opportunity employer committed to fostering a diverse, inclusive and supportive workplace environment.
Application Deadline
Apply by 10 June 2026.
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