IT Support Engineer - Onsite role - Fulham
Salary: Competitive + Benefits
Nearest tube: Fulham Broadway
We are seeking a IT Support Engineer to join a growing IT services team. This is an excellent opportunity for someone who enjoys solving technical problems, providing high‐quality customer service and is keen to progress their career in IT.
Responsibilities
* Act as the customer‐facing representative of the IT support service, delivering a first‐class experience.
* Provide on‐site technical support to users, ensuring issues are resolved quickly and effectively.
* Collaborate with the service desk team to meet SLA targets and escalate issues when required.
* Troubleshoot a variety of IT issues while keeping customers updated throughout the process.
* Support a wide range of IT equipment, including laptops, tablets, AV equipment, and networking.
* Operate effectively within Derby/Burton‐on‐Trent, ideally located between the M1 and M6 for travel efficiency.
Qualifications
* Excellent customer focus, communication and problem‐solving skills.
* Strong time management and ability to prioritise workloads.
* Technical knowledge equivalent to CompTIA A+ (or similar experience).
Skills & Tools
* Desktop & mobile devices (Windows, Chromebooks, tablets)
* Peripherals (printers, scanners, interactive AV equipment)
* Wired and wireless networking basics
* Microsoft 365 and/or Google Workspace
* Imaging and deployment tools (Microsoft/Apple devices)
* Knowledge of ITIL methodology and ticketing systems (e.g. ServiceNow) is advantageous.
Benefits
* Competitive salary
* Private medical healthcare, life assurance & pension scheme
* Options to buy additional annual leave, dental plan, cycle‐to‐work scheme & more
* Performance‐related bonus (role dependent)
* Career progression and professional development opportunities
All our roles are UK based.
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