Account Manager – Wholesale Relationships
We're looking for an Account Manager to own and grow relationships across our wholesale customer base. This role is not a "keep the lights on" position; you'll be front and centre with customers, ensuring they receive real value, solving problems quickly, and spotting opportunities to grow.
Responsibilities
* Own your accounts and be the go‐to person for wholesale customers.
* Build strong, long‐term relationships from executives to day‐to‐day operators.
* Develop a deep understanding of each customer's business and success metrics.
* Run regular account reviews, keeping customers informed of performance and opportunities.
* Identify upsell, cross‐sell, and new opportunities within accounts and work with internal teams to deliver tailored solutions.
* Support renewals, commercial discussions, and keep your pipeline and forecasts current.
* Coordinate internal teams to deliver onboarding, projects, and service outcomes.
* Anticipate risks and issues to prevent problems from arising.
* Represent customers internally and advocate for better outcomes.
* Use data to tell stories, track performance, usage, and trends, and share insights with customers and stakeholders.
Requirements
* Experience in account management, customer success, or B2B relationship roles.
* Strong commercial mindset and ability to spot and close opportunities.
* Confidence managing stakeholders, including senior leaders.
* Excellent communication skills; able to simplify complex solutions.
* Ability to manage competing priorities in a fast‐paced environment.
* Strong problem‐solving skills and a proactive approach.
* Experience with CRM tools (Salesforce, HubSpot, Dynamics or similar).
* Telco or wholesale background (data, voice, NBN, MVNO/MVNE) and exposure to technical/operational environments.
* Ability to run structured account reviews (QBRs, lifecycle frameworks, etc.).
#J-18808-Ljbffr