Overview
Join to apply for the Level 2 Application Support Analyst role at RLDatix Government & Commercial. Location: Melbourne, Victoria, Australia.
Responsibilities
- Diagnose and resolve complex technical application issues reported via the customer portal or phone to meet service level agreements.
- Manage escalations and provide advanced technical guidance to internal teams and customers.
- Perform technical tasks on both Cloud and On-Premises customer systems to ensure stability and performance.
- Create, update, and maintain detailed technical knowledge base articles to share solutions and best practices.
- Support planned project delivery through software upgrades, migrations, regression testing, and scripting in SQL, HTML, and JavaScript.
Qualifications
- 1–2 years of experience in a similar technical application support role, ideally in healthcare, workforce management, payroll, or rostering.
- Proven ability to investigate, troubleshoot, and resolve issues in Microsoft SQL Server (2008 R2+) with robust T-SQL skills.
- In-depth knowledge of technologies including ASP.NET, SQL, VB, C#, XML, HTML5, JavaScript, and JQuery, with the ability to read and write code.
- Experience in IT operations supporting a Windows enterprise environment and familiarity with tools such as Zendesk, Visual Studio, and Team Foundation Server.
- Strong problem-solving, communication, and relationship-building skills, with the ability to work both independently and collaboratively.
- Flexibility to work varied hours to ensure mission-critical systems remain operational.
Benefits
Key benefits include private health and group accident insurance, an Employee Assistance Program (EAP) for confidential support, and Loyalty Awards for long-service employees.
About RLDatix
RLDatix is an equal opportunity employer, and employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by law. We provide reasonable accommodation in the job application and interview process for persons with disabilities. If reasonable accommodation is needed, please email
Salary offers are based on location, relevant skills, training, experience, education, and applicable licensure or certifications, as well as market and organizational factors.
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📌 Level 2 Application Support Analyst
🏢 RLDatix Governmentmmercial
📍 Melbourne