Front Office Manager - Crowne Plaza Geelong
Hotel Brand: Crowne Plaza Hotels & Resorts
Location: Australia, Victoria, Geelong
Hotel: CP - Geelong (GEXCR), 33 Smythe Street, 3220
We are looking for a motivated and hands‐on Front Office Manager to oversee the daily operations of our Front Office team and ensure every guest receives outstanding service.
This is an exciting opportunity to join the leadership team and play a key role in creating memorable guest experiences while driving operational excellence.
Key Responsibilities
* Lead and support the Front Office team across all shifts
* Ensure exceptional guest service standards are consistently delivered
* Manage daily operations including arrivals, departures, reservations, and guest enquiries
* Drive team engagement, training, and performance
* Drive IHG One Rewards loyalty program
* Monitor and improve guest satisfaction scores and service delivery
* Handle escalated guest concerns professionally and efficiently
* Oversee rostering, payroll, and departmental administration
* Ensure compliance with hotel policies, procedures, and safety standards
Work collaboratively with all hotel departments to ensure smooth operation.
What We Need From You
* Bachelor's degree / higher education qualification / equivalent in Hotel Management, or Business Administration
* Five years of guest service/hotel experience with at least three years in a management capacity
* Strong knowledge of hotel operations and guest service standards
* A demonstrated capability of collaborating with multiple stakeholders and managing competing priorities
* Strong communication skills and passionate about developing your team
* Strategic thinking, the ability to explore new ways of working and have an open mind around how we can drive the Hotel forward
* Excellent communication and problem‐solving skills
* Ability to lead by example in a hands‐on environment
* Ability to work flexible hours, including evenings, weekends and public holidays
* Proficient in using Opera/Opera Cloud
* Full working rights in Australia without restrictions
What You Can Expect From Us
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive accommodation discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
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