About the opportunity
The Head of Claims Platforms Modernisation will lead WorkSafe's modernisation of claims systems across Return to Work Victoria (RTWV). You will be accountable for delivering large‐scale digital transformation that will replace legacy technology with contemporary, fit‐for‐purpose platforms to improve outcomes for injured workers and employers, strengthen scheme sustainability, and support WorkSafe's strategic objectives.
As the Head of Claims Platforms Modernisation you will bring together people, process and technology to deliver end‐to‐end transformation—from design and build through to implementation, adoption and benefits realisation. You will provide executive leadership across business delivery, technology delivery, governance and commercial arrangements, ensuring programmes are well‐governed, strategically aligned and successfully embedded into operations.
Key Accountabilities
* Ensure technology delivery supports WorkSafe's strategy Ensure claims system improvements are aligned with RTWV and broader WorkSafe strategy, balancing short‐term delivery needs with longer‐term capability, sustainability and future system evolution.
* Manage complex stakeholder and vendor relationships and governance Lead strategic stakeholder engagement and governance to ensure transparent decision‐making and coordinated delivery of claims, premium & self‐insurance management technology‐driven reforms that strengthen scheme stability and future readiness (Strategic Delivery, Technology and RTWV execs).
* Build capability to deliver and adopt digital change Ensure claims system improvements align with RTWV and broader WorkSafe strategy, balancing short‐term delivery needs with longer‐term capability, sustainability and future system evolution.
* Lead change, implementation and benefits realisation Build and lead high‐performing, cross‐functional teams (including internal staff and delivery partners) to deliver digital transition and transformation and embed new ways of working. Identify capability gaps, use augmentation where required, and grow internal capability over time.
Qualifications
* Relevant tertiary IT qualification (preferred)
Working with us
At WorkSafe, our goal is for every employee to feel connected, safe, and valued within their team, for teams to feel appreciated in the workplace, and for WorkSafe to be respected in the community. We believe that a diverse workforce is essential for delivering the best outcomes for the Victorian community. We strongly encourage applications from all individuals, including First Nations people, people with disabilities, those from diverse cultural and linguistic backgrounds, and individuals of all sexualities and genders.
What's next?
Applications close 11:00pm Friday 29th May. Click the link to apply and join us in making a difference to Victorian lives.
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