About Equinix
Equinix is the world's digital infrastructure company. We shorten the path to connectivity to enable the innovations that enrich our work, life, and planet.
Our operations team maintains and evolves critical infrastructure that powers the digital world and delivers real impact for customers, communities, and society. An entry‐level opportunity is available for TAFE graduates, offering a role that involves working in 24/7 shifts to cater to the diverse needs of customers. The position provides full training and onboarding, ensuring responsibilities are thoroughly taught and developed. This comprehensive training equips graduates with skills and knowledge to excel, focusing on meeting customer requirements in a dynamic environment.
Key Responsibilities
* Install and configure network devices including rack and stack of equipment such as routers, servers, switches, and firewall of different brands including Cisco, Juniper, F5, Super Micro, HP, Microsoft, and Oracle.
* Install software updates and security patches for customer equipment.
* Install cross-connects Unshielded Twisted Pair (UTP) and fiber and patch cables.
* Provide remote technical support via phone, email, and web application (Cisco WebEx and TeamViewer) for emergency network outages and troubleshooting of network equipment, switches, and servers.
* Monitor network activities such as alert reports, error reports and network performance statistics; report to ensure uptime and efficient resolution.
* Assess and recommend customers with a better way to enhance network operations and integrated hardware/software.
* Prepare and maintain documentation of customer network inventory, troubleshooting procedures and resolution.
* Maintain proper record of work operations, events, and logs to produce concise reports for company management.
* Upgrade network equipment such as fan, Dual In-Line Memory Module (DIMM), motherboard, Small Form‐factor Pluggable (SFP), Redundant Array of Independent Disks (RAID) controller, blade servers, hard drive, etc.
* Perform tape backup to protect important customer information.
* Perform layer three ping and traffic testing using JDS Uniphase (JDSU), Optical Time Domain Reflectometer (OTDR) to locate fault on fiber network.
* Advanced usage of Fluke Network testers for certifying Unshielded Twisted Pair (UTP) and fiber cables.
* Supports the operations and security and critical facilities personnel team for breaks or other activities when necessary.
What We're Looking For
* Technical aptitude and ability to complete all training and onboarding.
* Commitment to teamwork and collaboration, including participation in 24/7 roster, including 12‐hour shifts.
* Positive attitude and willingness to continually learn and evolve in the role.
* Completion of TAFE NSW certification in IT or Telco related course.
* Hands‐on experience or understanding of fiber optics.
* Customer service experience will be highly regarded.
* Ability to attain and maintain an NV1 Security Clearance (some sites have customer requirements where we need to have Australian Citizens).
Benefits of the Role
* Full‐time, permanent role with a global data center industry leader.
* Salary package including annual performance‐based bonus and private healthcare or health allowance.
* Close to transport links via bus or train and free onsite parking available.
* Access to wide‐ranging financial, wellness and company benefits and various employee assistance programs.
* Working environment offering defined career development path in the Customer Operations Engineering or wider teams.
* Continued development and training opportunities onsite and with access to the Equinix Global Operations Academy.
Equal Employment Opportunity
Equinix is an Equal Employment Opportunity and, in the U.S., an affirmative action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy/childbirth, or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political/organizational affiliation, status as a victim or family member of a victim of crime, or any other status protected by applicable law.
#J-18808-Ljbffr