Service Designer / Service Design Analyst – Baseline or NV1 Cleared
Canberra (Onsite) | 12+12 Month Contract
We are seeking an experienced Service Designer to support a major Federal Government intelligence and criminal systems program within the Australian Criminal Intelligence Commission (ACIC).
This role will focus on designing end-to-end digital services for intelligence practitioners and partner agencies, applying Human-Centred Design (HCD) methodologies across complex operational environments.
Key Responsibilities
* Conduct user research, workshops and usability testing
* Develop personas, journey maps and service blueprints
* Translate research insights into requirements and user stories
* Collaborate with Product Owners, BAs, Architects and delivery teams
* Ensure accessibility compliance (WCAG 2.1 AA) and alignment to digital service standards
* Support Agile delivery using Scrum, SAFe or Lean UX practices
Skills & Experience
* Strong Service Design / UX / HCD background
* Experience with Figma, Miro, Visio or similar tools
* Agile delivery experience
* Knowledge of accessibility and digital service standards
* Experience in law enforcement, intelligence, defence or highly regulated environments highly regarded
If interested, apply now or reach out for a confidential discussion.
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