Senior Client Service Officer Specialist
Department: HS Northern
Department/Agency: Department of Communities and Justice
Location: Newcastle West, NSW, AU, 2302
Employment: Temporary – up to 6 months
Grade: Clerk Grade 5/6 $99,398 to $110,271 + superannuation and leave loading
Your role
This is a great opportunity to step into a specialist role supporting some of the most vulnerable and complex clients within Housing Services. You will work closely with clients, Client Service Officers (CSOs), and key stakeholders to provide tailored support, coaching, and casework assistance.
This role offers the chance to build your expertise in complex case management while contributing to improved outcomes for clients and strengthening capability across CSO teams.
What you'll do
As part of the Housing Services team, you will provide specialist support to clients with high and complex needs, working one‐on‐one to navigate housing and support services.
You will partner closely with CSOs, providing coaching, guidance, and on‐the‐job support to build capability and confidence in managing complex cases.
You will work in a collaborative, fast‐paced environment focused on achieving positive outcomes for clients, while engaging with internal teams and external service providers to coordinate effective support.
What we're looking for
* Experience working with vulnerable or high‐complex clients, including supporting case work coordination, with an ability to respond to challenging situations with professionalism and empathy.
* Strong communication and interpersonal skills, with the ability to build relationships, influence outcomes, and work effectively with clients, staff, and external stakeholders.
* Demonstrated ability to coach or support others, ideally in a client service environment, including providing guidance on complex cases and service delivery approaches.
* Ability to manage competing priorities and work in a fast‐paced environment while maintaining accurate records and delivering outcomes for clients.
What We Offer
* A challenging and rewarding career
* Flexible, autonomous work environment
* Competitive pay and conditions
* Training and development opportunities to build and maintain capabilities
* Health & Wellbeing and Employee Assistance Programs.
We do work that really matters. Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It's work that really matters.
Inclusion and Diversity lies at the heart of how we recruit
We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.
Applications close Sunday 7 June 2026 at 11:59pm.
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