Service Coordinator Role
A fantastic opportunity for an experienced Service Coordinator/ Administrator with exceptional communication, organisational, and reporting skills to excel in a well-established facilities/maintenance service provider.
About the Job
* Oversee all aspects of work orders for preventative and reactive work.
* Be a first point of contact and support customers by coordinating and scheduling services.
* Raise new jobs, allocate work/create daily schedules, and coordinate times for attendance with Technical Service staff to ensure strict contract obligations are met/exceeded.
This role requires a high level of organisation, attention to detail, and effective communication skills. As a key member of the team, you will play a vital role in ensuring the smooth delivery of facilities maintenance services.
Key Responsibilities
* Coordinate and manage work orders from receipt to completion.
* Provide excellent customer service, responding to queries and concerns in a timely and professional manner.
* Collaborate with Technical Service staff to schedule and complete work, adhering to strict contract deadlines.
* Process and update accounts, raising purchase and service orders as required.
Skills and Qualifications
* Minimum 3 years' experience working as a Contract/Service Administrator or project manager.
* Proven ability to meet service delivery arrangements, scheduling, financial reporting, and organising contractors and materials.
* Strong Microsoft Office Suite skills, particularly Excel.
* Excellent verbal and written communication skills, including report writing.
Benefits
* Opportunity to work in a dynamic and fast-paced environment.
* Chance to develop and utilise your skills and expertise.
* Competitive salary and benefits package.
About Us
We are committed to providing excellent service to our customers and employees alike. If you have a passion for delivering exceptional results and exceeding expectations, we want to hear from you!