What You'll Be Doing
* Deliver Level 1 and Level 2 IT support to 450+ users across 9 sites
* Manage IT onboarding and offboarding processes
* Provision, maintain, and refresh laptops, iPhones, and iPads
* Support and maintain production and test servers
* Assist in the resolution of cybersecurity alerts
* Manage printers and AV equipment across all locations
* Support networking infrastructure (switches, routers, VPNs, wireless, cabling)
* Configure and support Amazon Connect contact center agents
* Administer cloud services and identity platforms (Office 365, Entra ID/Azure AD)
* Document and standardise technical support procedures
What You'll Bring
* Minimum 2 years in a similar IT infrastructure support role
* Tertiary qualification in an IT discipline (e.g., Computer Science, Information Technology)
* Industry certifications such as Microsoft or Cisco (a plus)
* Strong experience with Microsoft Windows environments and Microsoft 365
* Proficiency in Active Directory, Entra ID (Azure AD), and Group Policy
* Solid understanding of Windows11 and Windows Server2019/2022
* Experience with Exchange Online administration
* Familiarity with endpoint management and MDM tools (e.g., Telstra MDM)
* Exposure to Amazon Connect and Salesforce Service Cloud Voice
* Some knowledge of macOS and Linux
* Networking fundamentals (DNS, DHCP, VPN, ping, traceroute)
* Excellent communication and interpersonal skills
* Strong time‐management, problem‐solving, attention to detail, and prioritisation abilities
* Self‐motivated and able to work independently
* Collaborative team player with a proactive mindset
Benefits you can enjoy
* Free onsite parking
* Free onsite gym
* Birthday leave
* 13 weeks paid parental leave
* Novated car lease options
* Ongoing professional development and training opportunities
* Health and wellness programs
* Reward and recognition programs
* Many more benefits
Equal Opportunity Employment
Henry Schein embraces diversity and is committed to providing equal opportunity to employees and applicants.
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