PERGOLUX is a rapidly growing e-commerce company in the Home & Garden sector that designs, manufactures and sells Pergolas.
Founded in Norway, PERGOLUX is constantly
looking for growth opportunities and is already available in more than 15 countries in Europe,
Australia, North America and South America.
If you have a passion for outdoor living products and a desire to work in a high-performance team with amazing colleagues - you've come to the right place!
We make the dream possible.
Be part of our dream team!
What You'll Do:
Join us as a customer service superstar, joining a great team
Hours between 8.30 and 5pm weekdays
Handle complex customer inquiries and escalations professionally across multiple channels (phone, email, chat)
Provide expert advice for technical and installation questions
Independently manage cancellation requests, claims, returns, and refunds, including the verification and accuracy of issues
Collaborate closely with transport service providers, logistics, warehouse, and product development teams
Ensure high customer satisfaction and improvement of our NPS
Data maintenance and process optimization to increase efficiency and service quality
What We're Looking For:
Experience in customer service or sales (at least 1-2 years) or with a trade/technical background and the willingness and ability to learn our customer service software
Outstanding communication skills, always putting the customer first
Ability to work independently
A strong customer service mindset
Good self-organization and time management skills are required to work efficiently
IT affinity and the ability to quickly adapt to recent systems and tools.
Familiarity with Zendesk, Shopify, and Aircall preferred but not essential
What we offer:
A dynamic international work workplace in a rapidly growing company with many growth opportunities
Work close to home in our Ingleburn office, no commute!
Monthly training
Join a great team with strong values
Employee events (Christmas party, after-work gatherings)
Access to the Corporate Benefits portal
Employee discounts on PERGOLUX products
Strong focus on professional development and skill-building
Free drinks and snacks
Employee referral program
Start Date
Start date: As soon as possible.
Location: Ingleburn NSW
We look forward to receiving your application and resume!
For exciting insights into PERGOLUX culture, visit PERGOLUX LinkedIn or visit our PERGOLUX Career Page.
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