Company Description
Woolworths Supermarkets is a leading Australian retailer with over 128,000 team members spread across cities and towns nationwide. Known as the Fresh Food People, Woolworths is committed to providing high-quality food while making a positive impact on customers and communities. Joining Woolworths means being part of a team focused on innovation, fresh ideas, and creating lasting change in the lives of Australians. With opportunities for professional development, career growth, and community contribution, Woolworths offers a supportive environment that fosters personal and professional success.
Role Description
This is a full-time, on-site role for a Customer Service Manager located in Kempsey, NSW. The Customer Service Manager will lead and motivate the customer service team to ensure excellent service delivery and customer satisfaction. Responsibilities include overseeing daily customer interactions, managing customer support strategies, resolving customer inquiries and complaints, monitoring service quality, and implementing improvements. The role also involves analyzing customer feedback and data to enhance the overall customer experience while ensuring team performance and operational efficiency.
Qualifications
* Strong skills in Customer Satisfaction, Customer Service Management, and Customer Support
* Excellent Communication and interpersonal skills to effectively interact with customers and team members
* Analytical Skills to assess customer feedback, identify trends, and implement improvements
* Proven leadership abilities to manage and motivate a team effectively
* Relevant experience in retail, customer service, or management is a plus
* Ability to handle complex customer situations with professionalism and a solutions-focused approach
* Adaptability and a proactive mindset to thrive in a dynamic retail environment