Full Time Conference & Events Coordinator
We are currently seeking a full time Conference & Events Coordinator at The Reef Hotel Casino, the pre‐eminent centre for gaming, entertainment, food and accommodation in Cairns.
This is a fantastic opportunity for an experienced, pro‐active, and enthusiastic sales professional who possesses exceptional organisational, time management, and people skills to join our Sales team.
Responsibilities
* Complete organisation of conference, events, weddings and incentives from confirmation to post‐event follow‐up experience and ensure client satisfaction and accordance of set policies and procedures.
* Ensure deposits paid and complete client coordination to hand over to the operational team.
* Conduct site inspections with new and existing clients.
* Respond to specific client requests whilst being proactive in providing creative solutions that meet & exceed client expectations.
* Liaise with hotel, banquet and kitchen staff to ensure requirements are met, and events run smoothly.
* Follow up with the client to seek feedback on their experience and repeat business.
* Correct system reporting, budgeting and forecasting your events.
Criteria
* Previous experience in planning events within the hospitality industry.
* Exceptional customer service skill and a passion for creating an event that excels expectations.
* Ability to clearly communicate with clients via phone, email and face to face.
* Outstanding organisation skills with the ability to work with, and manage, multiple clients and their details simultaneously.
* Excellent telephone technique and the ability to maintain friendly relations with customers both internal and external.
* Opera, Delphi, and ANAIS knowledge preferred but not essential.
* Impeccable grooming and presentation.
Employment Includes
The successful applicant will be provided with a competitive salary, a clean safe multicultural and people friendly working environment. Staff benefits include in house training and career development, shower facilities, staff lounges, accommodation and food & beverage discounts for you, your family and friends.
The Reef Hotel Casino is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender, race, physical ability, age, sexual orientation, religion or belief, and family responsibilities.
The Reef Hotel Casino does not accept unsolicited resumes from recruitment agencies or search firms.
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