Job Title: Account Manager (TBTC Maroochydore QLD)
Employment Type: Permanent
Closing Date: 5 June 2026 11:59pm
Location: TBTC Maroochydore QLD (full‐time on‐site)
What You'll Do
* Take ownership for managing relevant customer relationships to support ongoing development, drive customer satisfaction and sales objectives for the defined portfolio.
* Contribute to implementing the segment and portfolio strategy (including outbound call campaigns) to support the retention and growth of customer portfolios.
* Take accountability for managing inbound/outbound customer sales and service contracts, exploring sales opportunities, responding to queries, resolving issues and escalating complaints or complex leads to experienced team members as required, to ensure timely remediation and positive customer experiences.
* Authentically collaborate with peers, team members and key stakeholders across the TBTC channel (e.g. Field Sales Team, internal Telstra team and partners) to support the identification and qualification of leads.
* Participate in customer initiatives such as developing and maintaining relevant account and portfolio plans that support ongoing relationship development and contribute to the achievement of financial and customer targets (revenue, profitability, NPS) & exceptional customer data quality.
* Meet individual and team sales and performance KPIs.
* Continue to upskill and develop capability and knowledge across Telstra's portfolio of products and business solutions.
* Participate in individual or group coaching and feedback conversations.
About You
* Demonstrated ability and performance in an ICT or Telco sales role.
* Understand and relate to Small and Medium Business customers.
* Understand technology essential in running a business effectively.
* Proven experience in both cold and warm calling and engaging with potential or existing customers.
* Ability to build and maintain relationships through effective communication and follow‐up.
* Enjoy coaching and development from leaders.
Equal Employment Opportunity
We are committed to a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from diverse backgrounds, ethnicities, genders and disabilities. We have zero tolerance for harassment of any kind and prioritize creating a workplace culture where everyone can thrive.
#J-18808-Ljbffr