Job Overview
WSAudiology is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.
Location: Adelaide Clinic-Monday and Tuesday, Westlakes Clinic-Friday
Hours: 9am to 5pm
The Role
As a Customer Care Coordinator, you will be responsible for:
- Engaging with customers through phone, email, and in-person interactions, answering inquiries and providing tailored product information.
- Scheduling appointments for hearing assessments and consultations with our expert audiologists.
- Guiding customers through our innovative range of hearing devices and accessories.
- Resolving concerns efficiently to ensure every interaction leaves a positive and lasting impression.
- Contributing to local marketing efforts to promote our clinic and its services.
- Performing minor hearing aid repairs (training provided).
Requirements
We are looking for someone with:
- 2+ years of experience in delivering customer service in retail or allied health environments.
- Good computer literacy and the ability to navigate various software programs (CRM, appointment management, etc.).
- Attention to detail with a solid administrative background and a collaborative spirit.
- A positive, team-oriented attitude with the ability to work independently when needed.
Perks
We offer:
- A competitive remuneration package
- Ongoing training and continuing professional development to support your career growth and opportunities.
- Clinic incentives available throughout the year
- Paid Parental Leave
- Hearing Aid Benefits available to Employees, Family and Friends
- Access to Employee Assistance Program (EAP) at no cost
WS Audiology is an equal-opportunity employer committed to creating an inclusive employee experience. Regardless of race, colour, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, we firmly believe that our work is at its best when everyone feels free to be their most authentic self.
Candidates will be required to undergo a police check as a condition of employment. This check will be conducted in accordance with applicable laws and regulations and will be used to assess the candidate's suitability for the position.
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đź“Ś Customer Care Coordinator-Adelaide Metro
🏢 Wsa – Wonderful Sound For All
đź“Ť Australia