Rewarding
- growth prospects
- flexibility
**Service Facilitator Responsibilities**:
- Answer incoming calls made and direct their enquiries as required.
- Facilitate the end to end service processes for both reactive service and planned maintenance.
- Communicate with customers and end users to triage issues and collect other key information.
- Open jobs in customised job management system.
- Book attendance in with service technicians.
- Facilitate the sourcing of parts as required.
- Follow up through to completion of job in order to achieve client specific KPI's.
- Review technician time and materials recorded on job to ensure it is accurate, fair and reasonable.
- Keep all job information accurate and up to date.
- Provide backup support to the rest of the service department as required.
- Assist billing department with their invoicing queries to ensure accuracy and profitability.
- Liaise with internal and external stakeholders as required.
- Experience in a service facilitation role, including taking calls and organising technicians.
- Experience working in the food and beverage industry, including good knowledge of commercial kitchen equipment.
- Excellent customer service skills.
- Strong communications skills - written / verbal / telephony.
- Strong computer literacy - MS Office.
- A team player who is flexible and willing to assist others.
- A reliable and honest person.