Primary Details
Time Type: Full time
Worker Type: Employee
Open to all QBE office locations nationally
Permanent positions, full-time hours
Hybrid role – a mix of in office and work from home
Overview
We are looking for experienced Claims Officers to join our catastrophe claims team, managing end‐to‐end property claims from major events such as hail, cyclones, storms, floods, and bushfires. This hybrid role offers the chance to work autonomously while being part of a fast‐paced, supportive team that values resilience, trust, and a strong work ethic.
Responsibilities
* Manage end‐to‐end catastrophe claims across events such as hail, cyclones, storms, floods, and bushfires.
* Apply case management expertise to assess, process, and resolve claims efficiently and empathetically.
* Handle property claims with accuracy and compliance, ensuring timely and fair outcomes for customers impacted by catastrophic events.
* Operate independently in a hybrid environment while contributing to a high‐performing, collaborative team.
* Demonstrate resilience and sound judgement in a fast‐paced, high‐pressure setting.
* Uphold behavioural standards and foster trust through clear communication and ethical decision‐making.
Qualifications
* Proven experience in claims or case management within insurance or similar environments.
* Demonstrated portfolio management experience, managing multiple claims or clients concurrently.
* Confidence engaging with a wide range of stakeholders, with strong communication and relationship management skills.
* Proven ability to navigate competing priorities, resolve conflict, and make sound decisions in a fast‐paced environment.
* High attention to detail with a strong focus on quality and compliance.
* Customer‐focused mindset with experience in roles involving multiple touchpoints and service delivery.
Benefits
* Hybrid working – a mix of working from home and in the office to enhance work/life balance.
* Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice.
* 18 weeks of gender‐equal flexible leave for all new parents, including paid super.
Equal Employment Opportunity
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Application Close Date
11/06/2026 11:59 PM
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