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Are you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam? We are looking for a passionate team player who aligns with our values and culture, takes pride in their unique contributions, and can challenge the status quo with disruptive thinking. If this sounds like you, come and join us!
About the Role
As an Enterprise Account Associate focused on growth and retention, you will support established customer accounts by nurturing relationships, assisting with renewals and identifying cross‑sell opportunities. Reporting to the Sales Manager [Segment] Account Growth, this individual contributor role does not manage a team and partners closely with service and product teams. You’ll adhere to Vocus’s hybrid working policy (two days per week in the office) and may travel to customer sites as needed; no security clearance or shift work is required.
Key Responsibilities
The key responsibilities of the role are listed below. These may change in response to your personal growth and business demands.
- Own the strategic management of assigned customer accounts, including account planning, relationship building, and delivering on retention and growth objectives.
- Develop long‑term account strategies and plans that address client needs and identify upsell/cross‑sell opportunities, driving continuous growth in each account.
- Nurture relationships with key stakeholders in client organizations through regular business reviews and value‑add engagements, ensuring high customer satisfaction and loyalty.
- Execute contract renewals for existing customers, proactively addressing risks and negotiating terms to secure on‑time renewals and prevent churn.
- Pursue additional sales within the account (new product adoptions, upgrades) by recognizing client business needs and coordinating with pre‑sales to propose relevant solutions.
- Lead resolution of any service or support escalations for your accounts by working with operations and support teams, ensuring customer issues are promptly addressed and confidence is maintained.
- Achieve retention and expansion sales targets for the account portfolio, accurately forecasting account growth and ensuring each client’s revenue remains on track or growing.
- Own detailed account information, prospect pipelines, and engagement notes in the CRM, providing transparency and insight into account status and opportunities for the broader organization.
Key Skills & Experience
The following knowledge, experience, capabilities, qualifications, and attributes are required to be successful in the role. Minimum 2+ years’ enterprise, small business or mid‑market account management; Bachelor’s degree preferred.
- Account planning & coverage (white‑space, expansion): Proficient
- Relationship & stakeholder management (C‑suite/Gov): Working
- Commercial acumen, renewal & commercial governance (contracts, pricing): Awareness
- Cross‑sell/upsell plays & pipeline development: Proficient
- Written and verbal communication: Proficient
- Presentation skills: Proficient
What We Offer
- Diverse and dynamic teams with a supportive and inclusive culture.
- Supportive career development plans with comprehensive ongoing training, support, and development opportunities.
- Flexible hours and a hybrid working environment
- Generous discounts on power, gas, mobile and internet; plus, discounts to over 400 retailers.
- Competitive leave options, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and 5 extra days of Vocus leave each year, plus more.
- Study assistance programs to excel your personal growth, learning and development.
- Health and wellness offerings, including access to our wellbeing initiatives that can help you from a financial, psychological, and physical perspective.
Ready to take the next step?
If you like the sound of this role and think you’d do a great job, but are worried you don’t tick every box, we encourage you to back yourself – we know that diverse groups are less‑likely to apply for roles they’re not 100% qualified for, but just as likely to succeed at them!
We are a proud equal opportunity employer committed to providing a safe, diverse, and inclusive working environment where all our team members feel like they belong. We know diversity makes us stronger and we encourage applications irrespective of background, age, origin, gender, sexual orientation, identity, or ability.
If you feel comfortable, please let us know if you have any accessibility requirements upon application, so we can make any adjustments required to support you throughout our recruitment process.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Sales and Business Development
Industries
Telecommunications
About Us
As Australia’s specialist fibre and network solutions provider, we own and operate 25,000km of secure, high‑capacity fibre connecting people, businesses, governments, and communities across Australia to the world. Through our well‑known retail brands, we deliver simple and affordable broadband, mobile, voice and energy services with the purpose of Building Critical Connections. Enabling Better Possibilities.
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