Job Title: Branch Operations Manager
As a Branch Operations Manager, you'll have the opportunity to lead a high-performing team and drive business growth and customer satisfaction. Your core responsibilities will include coaching and developing team members, managing branch operations, prioritizing business performance, leading by example, being a lifelong learner, and building connections with customers.
This is a permanent full-time position that requires retail banking experience, personal and residential lending expertise, natural people leadership capabilities, understanding of financial management and risk framework, and the ability to use customer feedback to improve services.
* Create an environment where employees can develop their skills and grow professionally.
* Develop operational and risk management practices through regular communication and clear requirements.
* Prioritize business performance by tracking KPIs, reporting, and delivering on strategic plans.
Required Skills and Qualifications:
You'll need to possess retail banking experience, including personal and residential lending expertise, as well as strong people leadership capabilities and a solid understanding of financial management and risk frameworks.
In addition, you'll be expected to be able to use customer feedback to improve services and create an environment where employees can develop their skills and grow professionally.
Benefits:
This role offers a range of benefits, including the opportunity to work in a dynamic and fast-paced environment, the chance to develop your skills and knowledge, and the potential for career advancement.
As a Branch Operations Manager, you'll also have the opportunity to build relationships with customers and help them achieve their financial goals.