Just Budget is a company providing financial solutions that make a difference in the lives of everyday Australians. With the ever rising cost of living, we are constantly growing and adapting to our clients needs. Our highly skilled team of debt relief specialists develop tailored solutions to help our clients shoulder the burden of debt management, negotiation and budgeting.
As a Financial Assistance Specialist, you will lead key operational functions and contribute to the overall performance and growth of the business. The role is in office, with the opportunity to evolve into a hybrid position.
Your responsibilities will include:
Building your portfolio of clients and providing them with tailored solutions within our service.
Monitor account performance and develop relations with both clients and creditors.
Resolve client concerns and issues in a timely and effective manner
Managing your day-to-day workflow without micromanaging
Adjusting to future economic change and understanding the impacts it can have on people's finances
Being able to establish financial hardship indicators and discuss them with a high level of sensitivity and customer service
Use analytical problem-solving to find creative solutions.
To be successful in this role, you will have:
Experience working in a team setting.
Experience in case managing, admin and/or customer service roles (preferable experience in finance, debt, collections or account management).
Excellent organisational and admin skills.
Proven track record in dispute resolution
Proficient in Microsoft Office including Outlook, Word and Excel.
Strong problem-solving ability and high emotional intelligence.
The chance to step into management or team lead positions.
Job Types: Full time, Permanent, Graduate
Salary: $65,000.00 - $90,000.00 per year
Benefits:
Employee mentoring program
Free drinks
Free food
Gym membership
Work from home
Schedule:
Monday to Friday
Supplemental pay types:
Commission
Work Authorisation:
Australia (required)
Work Location: In person