Fraud & Scam Operations Specialist
Shift-Based Role (12:00pm - 12:00am) | Includes Weekend Work | 24/7 Banking Environment
Are you passionate about protecting customers and making a real difference when it matters most?
We are partnering with a leading Australian financial institution to recruit Fraud & Scam Operations Specialists to join a high-performing operations team responsible for protecting customers from financial crime.
Important: Shift & Roster Requirements: This role operates on a rotating roster basis.
* Shifts are scheduled between 12:00pm and 12:00am (midnight)
* Weekend work is required as part of the roster
* Public holiday shifts may also be required
* Rosters are allocated based on business demand
* Flexibility to work across different shift patterns is essential
This position is best suited to candidates who are comfortable working afternoon and evening shifts and who value the structure of rostered operational environments.
The Role
You will play a key role in protecting customers and minimising fraud losses by:
* Managing inbound and outbound calls relating to card fraud, digital fraud, scams and disputes
* Monitoring transaction alerts across banking and card platforms
* Investigating suspicious activity and creating detailed case files
* Conducting outbound calls to validate transactions
* Assisting with refund and recovery processes
* Liaising with merchants and financial institutions to mitigate fraud losses
* Identifying fraud trends and escalating emerging risks
* Ensuring strict compliance with regulatory and scheme requirements
This is a fast-paced operational environment where multitasking, attention to detail and strong customer service skills are essential.
What You'll Bring Experience & Skills
* Previous customer service or contact centre experience
* Exposure to banking products (desirable)
* Experience handling sensitive or escalated matters
* Ability to work to service levels and productivity targets
* Confident navigating multiple systems
Personal Attributes
* High integrity and accountability
* Strong judgement and problem‐solving ability
* Resilient and adaptable
* Team-focused and collaborative
What Success Looks Like
* Fraud alerts actioned within agreed service levels
* High call quality and workflow accuracy
* Productivity and compliance targets consistently achieved
* Strong teamwork and collaboration
* Positive customer outcomes in high‐risk situations
If you are looking for a meaningful, stable opportunity in fraud prevention - and are comfortable working structured afternoon/evening rostered shifts including weekends - we would love to hear from you.
Talent Solutions as part of ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview.
Aboriginal and Torres Strait Islander people are encouraged to apply.
By submitting your resume and other personal information with this application you are consenting to this information being collected in line with our privacy policy. Follow the link to learn more - www.manpowergroup.com.au/privacy-policy
State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, licensee/s Experis Pty Ltd, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856
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