Job Description
Posted Thursday 16 October 2025 at 1:00 pm
About Us
We create extraordinary experiences. We create memories, we take care of our shared heritage. This means careers where we have to innovate and always push for better, and where your perspective is always valued. This is a world where we bring together our love for the natural environment and our care for one another to make a real difference. This is a world where you'll discover something new, every day.
As part of our Customer Service team, you'll be at the forefront of creating a positive and empathetic experience for our customers. With ongoing training and development, you'll discover a rewarding culture built on shared values, a drive to do your best, and care for one another.
About The Role
We support and lead the creation of individualised memorial tributes and our Team is passionate about providing the highest level of Care to our customers.
With exceptional organisational and customer service skills, we project manage all plaque memorials, from initial purchase with our Sales Team, to memorial installation.
You will work closely with internal and external stakeholders to provide customer centric solutions and ensure customer needs are met.
About You
* To be successful in this role, you will:
* Act as a brand ambassador by modelling the SMCT values
* Ensure completion and verification of all documentation is in accordance with guidelines
* Track and record the sales journey of each customer to ensure a high level of customer service is provided and maintained from start to end
* Process and respond to client related enquiries including emails and phone calls in a timely manner
* Meticulously update computer records in our CRM
In Addition To This, You Will Have
* A passion for achieving and exceeding the customer service experience
* The capability to effectively build productive and professional relationships with a wide range of stakeholders
* Strong organisational skills with the ability to deliver multiple priorities under tight deadlines
* Exceptional communication (verbal and written) capabilities.
* Intermediate skills in Microsoft Office package; specifically in word, excel and outlook
Working With Us
Benefits
You can expect a career beyond your expectations, with personal and professional rewards. Plus, we offer a range of great benefits:
* Employee Health, Wellbeing and Assistance Programs, including free onsite Osteopath and regular health checks and initiatives.
* Hybrid and Flexible working arrangements
* Monthly RDOs for full-time employees
* Leadership and Development Programs.
* No waiting period for unpaid parental leave and only 3 month waiting period for paid parental leave for full time and part time employees.
* Supportive and people-focused culture at a purpose-driven organisation.
* Discounts at our employee café and on-site florists.
SMCT is an equal opportunity employer, a Diversity Council Australia Member and are proudly endorsed by WORK180, in our ongoing commitment to raising workplace standards for all.
We care for our colleagues and the community we serve. To protect one another it is a requirement that all successful candidates complete background checks, including proof of COVID vaccinations.
If you have any access requirements to fully participate in our recruitment process, please contact
For more information on Southern Metropolitan Cemeteries Trust, please visit our website:
Job details
Pay type Salary
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600 Princes Hwy, Springvale VIC 3171, Australia
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