About the opportunity
As our Retail Customer Service Officer, you'll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience. Every year around one million customers walk into one of our Australia Post Offices. It's our retail teams who ensure every experience they have is outstanding, and they are supported by a welcoming team, ongoing training, and career development opportunities.
Role Details
* Casual Position | "On Call" after training; your roster will include a mix of scheduled and unscheduled shifts, Monday to Friday, between 8:45a.m. and 5:06p.m.
* Extensive, supportive full‐time (paid) training for 6 weeks on commencement, Monday‐Friday, 8:45am – 5:06pm.
* After training, hours cannot be guaranteed as shifts will cover annual and sick leave; you may be called in at short notice.
You'll be
* Performing customer sales and service transactions with customers.
* Managing high‐value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS).
* Conducting and processing a number of identity service transactions, including Australian Passport Interviews.
* Promoting our products and services through up‐selling and cross‐selling, merchandising and other promotional activities.
* Assisting customers with mail lodgements and associated costs.
* Building rewarding relationships with customers by understanding their needs.
* Assisting with administrative duties such as stocktaking and record maintenance.
About you
* You're friendly, enthusiastic and reliable and you love working in a team environment.
* You're ready to put the customer at the centre of everything you do to help make a difference in the community.
* You have experience in customer service and/or cash handling.
* You are fit to lift up to16kg of mail regularly and stand for your shift.
EEO & Inclusion
We're an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, people with disabilities, LGBTQIA+ community members and refugees.
We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status and are committed to providing an inclusive and barrier‐free recruitment process and workplace for those living with a disability. If you have any questions about accessibility, please contact our Diversity & Inclusion team on inclusivecareers@auspost.com.au.
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