Administration Officer Cemetery
Are you a compassionate and organised administration professional looking to make a meaningful contribution to the community? Wagga Wagga City Council is seeking an Administration Officer Cemetery to provide high quality customer service and administrative support for Council's cemeteries and crematorium services.
Responsibilities include customer service, bookings and scheduling, record management, financial processing, preparing correspondence and supporting continuous improvement initiatives.
Key Responsibilities
* Providing high quality face‐to‐face and phone customer service to clients and Funeral Directors;
* Coordinating bookings for funeral, cremation, interment and memorialisation services;
* Meeting with families to discuss memorial options and preparing quotes and draft memorials;
* Maintaining accurate cemetery and crematorium databases and electronic records;
* Processing financial transactions including receipting, banking and reconciliations;
* Preparing correspondence, reports, promotional materials and administrative documentation;
* Assisting with compliance, policy development and legislative reporting requirements;
* Supporting the development of business improvement initiatives and promotional activities.
Benefits
* Permanent, full‐time position (35 hours per week).
* Remuneration package of $2,793.68 gross per fortnight with the opportunity to progress to $3,352.42 gross per fortnight plus superannuation (12%).
* Access to Council's Flexible Working Arrangements.
* Ongoing training and development opportunities.
* Generous leave entitlements.
* Please note: Rates of pay for all Council employees aged between 15‐18 years of age are paid in accordance with the Local Government (State) Award 2023, Clause 32. Junior and Trainee Employment. For further information, please see Council's Junior Rates of Pay Fact Sheet.
Qualifications
* Demonstrated administration and customer service experience;
* Strong communication and interpersonal skills with the ability to work compassionately with bereaved families;
* Excellent attention to detail and organisational skills;
* Experience using Microsoft Office and electronic record systems;
* The ability to work both independently and collaboratively within a team environment.
Equal Opportunity Employer
Council is an inclusive employer. We strive to reflect the community in which we work, as a result we welcome and encourage applications from skilled people from all walks of life. This includes women, men, Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with a disability, veterans, sexually and gender diverse people, people with lived experience and people of all ages.
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