Administration Officer (Grade 1), Surgical Specialist Clinics
Employment Type - Permanent Part Time
Hours per fortnight - 64
Job Category - Administration - Customer Service
About the role
Administration Officers are responsible for the delivery of consumer‐focused administrative support that ensures equity of access throughout the patient journey within Surgical Specialist clinics.
Key Responsibilities
* Provide professional reception and customer service, including managing patient enquiries, appointments, referrals, and telephone communications to support efficient clinic operations.
* Coordinate administrative processes through the iPM Patient Administration System, including referral registration, appointment scheduling, rebooking, data entry, and maintenance of accurate patient records in line with Barwon Health policies.
* Liaise effectively with patients, carers, GPs, specialists, interpreters, and diagnostic service providers to ensure safe, timely, and coordinated care delivery across Specialist Clinics.
* Support daily operational and administrative functions across Barwon Health Specialist Clinic sites, contributing to a collaborative team environment and assisting patients with telehealth and available support services.
What we're looking for
* High level communication, written and verbal, with demonstrated high level of interpersonal skills with consumers, their families and all health care professionals.
* Demonstrated high-level of customer service and computer literacy and embracing of health technologies and informatics.
* High level interpersonal skills.
* Motivated and enthusiastic with a positive attitude toward work and colleagues.
* Flexibility to attend to a variety of clerical duties.
* The willingness to participate and contribute to a learning environment.
* Demonstrated teamwork skills.
* Flexibility to work rostered shifts and additional hours to meet departmental needs.
Benefits
Living expenses capped at $9,010.
Meals and entertainment capped at $2,650.
Attractive salary packaging benefits.
A 24/7 Employee Assistance Program available.
Equal Opportunity Employer
Barwon Health is an inclusive and welcoming employer, committed to reflecting the diverse communities we serve. We value and celebrate people of all genders, sexual orientations, cultural backgrounds, faiths, abilities, family structures, and identities, and encourage applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, and members of the LGBTIQA+ community.
Child Safety
We are strongly committed to the safety and wellbeing of all children and young people. For further information on the Victorian Government's Child Safe Standards, please refer to the official guidelines.
Working with Children Check (if applicable).
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