We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/on‐call assistance to end users within the organization's desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
IT Skills and Experience
* 2+ years of Experience in Level 2/3 desktop support.
* Windows 10 or 11 Admin troubleshooting experience of Intune, cloud and thick build machines
* Keep up with Windows App and Update release information
* Provide Web application support for Edge or Chrome
* Provide Cloud application support (collaborate with app owners where required)
* Support 3rd party applications like Microsoft, Java, and Adobe (raise cases with the vendor where required)
* Support MS Teams issues, including video, audio, and performance
* Familiar with AppV applications, MS Store Apps, and packaged applications
* Troubleshoot / find root cause for general performance issues
* Troubleshoot laptop hardware issues such as the monitor, mouse, headset, and phones
* Office license management or troubleshooting
* Keep up with release information for MS Office and security updates
* Support Office issues for native laptop or cloud applications
* Collaborate with the MS Outlook app owner when required to find the root cause for Outlook issues
* Knowledge of Active Directory and Group policies. PowerShell scripting knowledge is a must.
* Ability to co-ordinate with various technical groups and can fix issues remotely for the users.
* Should be able to fix and troubleshoot all the application issues deployed on end user systems (e.g., App Login Failures, App not installed, Software Installations which are failed)
* Good Client management and communication skills.
* Should be able to troubleshoot if any application is not working due to network related issues.
* Good Knowledge on browser support and management of Chrome and Edge via GPO.
* Have troubleshooting knowledge of Adobe, MS Office, Oracle, Edge and Chrome apps. Should be able to do the compatibility testing of web based applications with Chrome and Edge.
* Good Understanding of ITIL concept & ticketing tool.
* Accurately document all work performed through ticketing system including details.
Personal Attributes
* Excellent End-user computing skills.
* Positive knowledge of Infrastructure support.
* Strong analytical and problem-solving capabilities.
* Well organized and extremely detail-oriented.
* Strong customer service ethic and great communication skills, both oral and written.
* Passionate about delivering quality no matter what you are doing.
* Can work both independently and in a collaborative team-oriented environment.
* A self-starter, motivated to push the limits and think outside of the box.
* Fondness for solutions that are simple, elegant, and effective.
* Ability to work with and maintain confidential information.
In-depth knowledge of
* Windows OS (e.g., XP, Vista, Windows 7, 10)
* Microsoft Office applications.
* PC Laptop hardware.
* PC Laptop peripherals, including printers.
* Mobile devices.
Basic knowledge of
* Active Directory
* Exchange
* Apple OS
* SCCM
IT Qualifications
* At least two of the following:
o PC Laptop OEM Maintenance Certification
o CompTIA A+ Certification
o Microsoft Certified IT Professional (MCITP) certification in the desktop area
o Microsoft Office Specialist (MOS) Certification
Experience in a similar role
3+ years of relevant experience.
If you are looking for the next challenge in your career and wish to apply for this role, please forward your resume to careers.au@axiomtechnologies.com.
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