Our Client is one of Western Australia's fastest-growing specialists in premium uPVC double-glazed window and door systems. From our manufacturing base in Balcatta, who design and install German-engineered products across Perth, Bunbury and Margaret River, with showrooms in both Perth and the Southwest.
With over 55 five-star Google reviews and more than 500 WA homeowners through our doors last year, we've built a strong reputation for quality and service, and we're only gaining momentum.
They serve two distinct and growing markets, homeowners replacing existing windows and those building new homes, giving us a resilient, diversified business with year-round demand. Their product range spans the full spectrum of window and door systems, from tilt & turn and casement windows through to smart slide, lift & slide and stacking doors, with new additions continuing to broaden what we offer.
With approximately $20 million in annual revenue and a team of around 25, we are now at an exciting inflection point. Continued growth demands a dedicated operational and commercial leader, and that's why this role has been created.
The Opportunity
This is a newly created role, built to meet the demands of a business that is growing rapidly and needs strong operational leadership to match its ambition.
As General Manager, you will take end-to-end accountability for the business, from factory production through to on-site installation, customer delivery, and financial performance. You will lead a diverse team across manufacturing, administration and installation, drive P&L outcomes, and build the operational foundations that will carry the company into its next phase of growth.
This is a hands-on, high-impact leadership role for someone who thrives in a dynamic manufacturing and trade services environment, leads from the front, and is energised by the challenge of scaling a business that is already winning.
What You'll Do
* Hold full profit and loss accountability across a $20M manufacturing and installation operation
* Drive revenue growth, margin management and cost discipline across the business
* Partner with the CEO/owner on commercial strategy, pricing, and market development
* Establish and monitor financial performance metrics, reporting regularly on business outcomes
Operations & Delivery
* Lead end-to-end operations from factory production through to on-site installation and customer delivery
* Own operational planning, scheduling and resource allocation across manufacturing and field teams
* Ensure systems, processes and compliance standards underpin all operational activity
* Oversee supply chain and logistics to support efficient and reliable product delivery
* Lead, develop and retain a team of around 25 across manufacturing, administration and installation
* Build a high-performance culture grounded in accountability, quality and genuine care for the customer
* Oversee recruitment, onboarding and team capability development as the business scales
* Drive team engagement, creating a positive and collaborative working environment
Customer & Brand
* Champion the companies brand, upholding our reputation for premium quality and exceptional client experience
* Oversee service delivery standards across installation, aftersales and warranty management
* Maintain and grow our strong customer satisfaction and Google review outcomes
What You'll Bring
* Proven experience as a General Manager or senior operational leader in manufacturing, construction supply, or trade services
* Demonstrated full P&L ownership experience in a business of comparable scale
* Track record of leading multi-disciplinary teams across both production and field/site environments
* Strong commercial acumen, you understand margin, cost, and revenue levers and how to pull them
* Natural leadership presence, you build trust, drive accountability and elevate the people around you
* Operational discipline, you implement systems and processes that stick, and you hold the line on standards
* Experience in windows and doors, building products, or residential construction is highly regarded
* A genuine passion for quality, service and doing things properly
The ideal candidate will have experience leading a team and managing the daily operation of the business. They will be responsible for maintaining the standard of work from employees as well as onboarding and hiring new team members.
Responsibilities
* Provide leadership and direction to a team of people
* Manage operations and finances of business
* Recruit and train new hires on business practices
* Drive development of employees
* Ensure that quality of work or service is maintained
Qualifications
* Management and Customer Service experience Strong administrative skills
* Demonstrated ability to lead
* Comfort working with budgets, payroll, revenue and forecasting Strong communications skills
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