As the Payments Product Manager, you will own the strategy and execution for Veracross's global payments capabilities. Based in the United States, you will lead payments product decisions across all regions we serve — including the US, UK, Australia, and New Zealand — partnering with processors, banking partners, and internal teams to deliver fast, secure, and compliant payment experiences for schools and the families they serve.
Key Responsibilities
* Support the strategy, planning, and execution of the Veracross global payments roadmap across the US, UK, ANZ, and other markets
* Conduct market research, customer discovery, and competitive analysis to inform payments product decisions
* Partner with payment processors, gateways, and banking partners to evaluate capabilities, negotiate features, and manage day-to-day relationships
* Collaborate with UX, engineering, compliance, and GTM teams to deliver intuitive, secure, and scalable payment experiences for schools and families
* Translate business and customer needs into clear product requirements, user stories, and acceptance criteria
* Help ensure compliance with PCI DSS, NACHA, card network rules, and regional payment regulations (e.g., PSD2/Strong Customer Authentication in the UK/EU, ATO/AusPayNet standards in Australia)
* Analyze payment performance data — authorization rates, decline reasons, settlement timing, chargebacks, and fees — to identify opportunities for improvement
* Support GTM, customer success, and support teams with training, documentation, and enablement on payments features
* Track KPIs, report on product performance, and adapt the roadmap based on measurable impact
Qualifications
* Bachelor's degree in Business, Finance, Economics, Computer Science, or a related field
* Minimum 2 years of relevant experience in payments, fintech, financial services, or a closely related domain (e.g., associate product manager, payments operations, payments analyst, product analyst, or implementation specialist working with payment or treasury products)
* Working knowledge of how online payments work end-to-end — including card processing, ACH/bank transfers, gateways, processors, and settlement
* Familiarity with payments compliance and risk concepts such as PCI, fraud prevention, and chargebacks
* Strong analytical mindset, comfortable working with data to inform product decisions
* Excellent written and verbal communication skills, with the ability to collaborate across time zones and regions
* Curious, organized, and self-directed — eager to grow into a full product management role with global scope
* Authorized to work in the United States
Bonus Points
* Prior experience as an Associate Product Manager or Product Analyst on a payments or fintech product
* Exposure to international/cross-border payments, multi-currency processing, or FX
* Experience with payment platforms such as Stripe, Adyen, Worldpay, Paycorp, or similar
* Familiarity with regional payment methods (e.g., BECS/Direct Debit in Australia, BACS/Faster Payments in the UK, ACH in the US)
* Experience working in or with K–12 schools, higher education, or family-facing billing platforms
* Exposure to machine learning and/or automation
What You'll Impact
* Deliver secure, reliable, and intuitive payment experiences for thousands of schools and the families they serve
* Help schools collect tuition and fees more efficiently and with fewer failed payments
* Shape the global payments roadmap across multiple regions and currencies
* Support cross-functional efforts around compliance, fraud prevention, and customer success
* Contribute to the financial health of educational institutions and the satisfaction of their communities
Benefits
* 3 weeks of vacation per year
* 14 paid holidays per year (including the week off between Christmas and New Year's Eve)
* 56 hours of paid sick leave annually
* Top tier benefits:
o Medical, Dental & Vision (Blue Cross Blue Shield & EyeMed)
o Veracross LLC Fidelity 401(k) Plan – Managed by Sentinel Benefits
Salary at Veracross is determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience. The compensation range for this position is $115 k to $130 k (annualized USD) in addition to potential bonus.
We value the power of an inclusive culture and a strong sense of belonging. We seek to infuse diversity and inclusion in everything we do while promoting a culture where differences are embraced as strengths; opportunities are equal and accessible; consideration and respect are the norm; and all team members are supported in reaching their full potential.
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