Description :
The Senior Cyber Security Analyst supports and manages day-to-day SOC, personnel, projects and issues. This person is responsible for coaching and offering feedback to Analysts, as well as the daily execution of the service.
How You Will Make an Impact:
* Lead, develop and support the frontline SOC team
* Set goals, develop action plans for service growth and areas of opportunity
* Maintain SLA compliance
* Facilitate team meetings and ensure communication is shared with urgency
* Conduct meetings with Service Delivery Manager and staff
* Collaborate, facilitate and observe team meetings
* Attend leadership meetings and provide input
* Manage personnel with ultimate goal of "best place to work" culture
* Address conduct issues with urgency
* Communicate needs back to Milestone leadership (payroll issues, access, benefits, travel, etc.)
* Follow up on groups and events that the field reception team assist with
* Ensure daily expectations are met
* Follow up with tasks, load balance as needed
* Maintaining policies and procedures that could be updated
* Manage day to day issues that may arise within the team or with individuals
* Leading, monitoring, motivating and inspiring the team; providing guidance and support. Including discipline when needed.
What You Will Need to Succeed:
* Minimum 5+ years of experience working in 24x7 enterprise operations, preferably security operations
* Minimum 3+ years of experience working with SIEM, including running investigations (correlating events on different aspects such as source/destination addresses, usernames, and process names)
* Demonstrable comprehension of Information Security including malware, emerging threats, attacks, and vulnerability management
* A sound understanding of TCP/IP and networking concepts
* Understanding of network design principles with and knowledge of the OSI model.
* Flexibility around being on-call or a scheduled rotation
* Service-oriented approach to resolving customer escalations, incident handling, and response
* Superior written communication skills
* Strong deductive reasoning, critical thinking, problem-solving, and prioritization skills.
* Ability to rapidly find, assimilate and synthesize information correctly while under pressure
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