The Company
Millennium Services Group is one of Australia's leading providers of Cleaning, Security and Facilities management services and has been providing exceptional outcomes since our inception in 2003.
We offer employees the latest technology, state of the art equipment and people solutions to create excellent working environments, working conditions and continual training and development to progress careers in our company.
We pride ourselves on the long‐standing partnerships we have with clients, employees and our suppliers, which enables us to make places and spaces better for people every day. To find out more about our organisation visit www.millenniumsg.com.
The Role
You will be responsible for building and maintaining long‐term relationships with a portfolio of assigned clients and employees, while engaging with key business stakeholders. The role involves leading teams across a diverse client base, liaising with clients at multiple levels, managing contract KPIs and deliverables, implementing site‐specific operational systems and procedures, and ensuring a premium standard of service delivery.
This role is ultimately responsible and accountable for the operational delivery of these services 24/7 within your portfolio of clients; it also includes being the first point of contact out of business hours for your clients and security employees. In this role you will deliver success by:
* Using your security industry knowledge to advise on best practices.
* Prepare and present reports, KPIs, and performance reviews.
* Implement and monitor site safety, induction, and training programs.
* Conduct site inspections, audits and implement service improvements.
* Conduct out‐of‐hours penetration tests as per contractual requirements.
* Manage budgets, labour costs, and financial performance of contracts.
* Prepare reports, proposals, and client presentations.
* Manage rosters at smaller sites that don't have an onsite supervisor.
* Identify growth opportunities within existing accounts.
About You
Ideally you have a background in Facilities Services or Security Services as an Account or Regional Manager and have managed teams and employees. You will have excellent communication skills and the ability to manage client satisfaction.
Requirements
* You will be required to travel across the state as part of your portfolio management including regional travel.
* 2+ years' experience as an Account or Security Manager would be preferred.
* Must have a 1AC or 2A security licence. An NV1 is highly desirable or able to obtain.
* Proven track record in managing multiple client accounts/contracts simultaneously.
* Ability to build and maintain strong client relationships, ensuring high levels of satisfaction and service delivery.
* Experience in rostering, workforce allocation, and performance management or ability to learn.
* Experience managing budgets, labour costs, and financial performance of contracts.
* Current driver's licence and ability to travel across sites.
You must be an Australian Citizen to apply for this role.
The role is based in Canberra, ACT.
Why Join Us
This is a fantastic opportunity for the right candidate. By joining Millennium Services Group you'll become part of a dedicated team that services a wide range of clients across Australia and New Zealand, giving you the chance to build your skills and grow your career with us!
Millennium Services Group is an equal‐opportunity employer. We celebrate diversity and are committed to inclusivity.
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