Job Title: Enterprise IT Operations Manager
We are seeking an experienced Senior IT Administrator to lead our company's internal IT infrastructure, systems and services. This role plays a critical part in enabling our employees to be productive, secure and supported across our hybrid work environment.
The successful candidate will oversee the development, implementation and management of IT policies, procedures and best practices. They will also partner with business and engineering teams to align IT initiatives with company goals.
Key Responsibilities:
* Develop and implement IT policies, procedures and best practices.
* Partner with business and engineering teams to align IT initiatives with company objectives.
* Manage IT budgets, vendor relationships and technology procurement.
Systems & Infrastructure Management:
* Administer and optimize enterprise platforms, including Microsoft stack, Firewalls, Cloud platforms.
* Manage and support mixed environments (Windows and macOS) across the company.
* Oversee cloud-based infrastructure, ensuring performance, security and cost optimization.
* Implement and maintain endpoint security, identity management and device compliance.
Service Management & Support:
* Own the company's IT service desk, leveraging ITSM for incident, request and asset management.
* Ensure IT support meets defined SLAs and provides a high-quality employee experience.
* Drive process improvements and automation to scale IT operations effectively.
Security & Compliance:
* Manage endpoint security policies with device management through Intune.
* Collaborate with security and compliance teams to support compliance audits, evidence collection and continuous control monitoring.
* Ensure adherence to data protection, privacy and compliance requirements.
* Partner with leadership to strengthen security posture and embed compliance into IT operations.
Team & Vendor Management:
* Lead and mentor IT team members (internal and external).
* Manage relationships with technology vendors, service providers and contractors.
* Evaluate and implement new tools and technologies to enhance IT services.
To succeed in this role, you'll need:
* 5+ years of experience as a Senior IT role within a SaaS or cloud-first environment.
* Experience in a SaaS Software company.
* Strong expertise in Microsoft systems and technologies, networking, remote work and cloud systems.
* Experience managing both Windows and macOS endpoints at scale.
* Hands-on knowledge of ITSM tools and their use.
* Solid understanding of IT security best practices, compliance frameworks and modern identity/access management.
* Strong networking background with deep understanding of stacks, technologies and troubleshooting.
* Demonstrated experience with compliance programs.
* Excellent leadership, communication and vendor management skills.
* Ability to work in a fast-paced, scaling SaaS company.
* Previous experience supporting a distributed or hybrid workforce.
* Familiarity with automation tools (e.g., PowerShell, Python, or equivalent scripting).
* Exposure to enterprise networking, SSO, and zero-trust architectures.
* Strong collaborator with an attitude embracing growth, hands-on execution, adaptability and the scale-up spirit.
The Benefits of Working with Us:
* We offer flexible working options, allowing you to work from anywhere.
* We have a global team, growing across APAC, NA and EMEA.
* Our team genuinely loves working here.