Location
Sydney Office
Employment Type
Temporary
Location Type
On-site
Department
Customer Experience
PERGOLUX is a rapidly growing e-commerce company in the Home & Garden sector that designs, manufactures and sells Pergolas. Founded in Norway, PERGOLUX is constantly
looking for growth opportunities and is already available in more than 15 countries in Europe,
Australia, North America and South America.
If you have a passion for outdoor living products and a desire to work in a high-performance
team with amazing colleagues - you've come to the right place!
We make the dream possible. Be part of our dream team!
What You’ll Do:
- Join us as a customer service superstar, joining a great team
- Hours between 8.30 and 5pm weekdays
- Handle complex customer inquiries and escalations professionally across multiple
channels (phone, email, chat)
- Provide expert advice for technical and installation questions
- Independently manage cancellation requests, claims, returns, and refunds, including the
verification and accuracy of issues
- Collaborate closely with transport service providers, logistics, warehouse, and product
development teams
- Ensure high customer satisfaction and improvement of our NPS
- Data maintenance and process optimization to increase efficiency and service quality
What We’re Looking For:
- Experience in customer service or sales (at least 1-2 years) or with a trade/technical
background and the willingness and ability to learn our customer service software
- Outstanding communication skills, always putting the customer first
- Ability to work independently
- A strong customer service mindset
- Good self-organization and time management skills are required to work efficiently
- IT affinity and the ability to quickly adapt to new systems and tools. Familiarity with
Zendesk, Shopify, and Aircall preferred but not essential
What we offer:
- A dynamic international work environment in a rapidly growing company with many
growth opportunities
- Work close to home in our Ingleburn office, no commute!
- Monthly training
- Join a outstanding team with strong values
- Employee events (Christmas party, after-work gatherings)
- Access to the Corporate Benefits portal
- Employee discounts on PERGOLUX products
- Strong focus on professional development and skill-building
- Free drinks and snacks
- Employee referral program
Start Date
Start date: As soon as possible.
Location: Ingleburn NSW
We look forward to receiving your application and resume!
For exciting insights into PERGOLUX culture, visit PERGOLUX LinkedIn or visit our PERGOLUX Career Page.