Eligibility Specialist – Personal Injury – Melbourne, VIC
Allianz is a leading global insurance and asset management brand, committed to care for our customers and the planet.
About the role
* Make initial liability decisions within the quality decision-making framework.
* Assess the need for referrals and investigative tools to expedite information gathering.
* Demonstrate strong customer service and time management skills.
* Ensure a positive experience for stakeholders and provide effective strategies for liability outcomes.
* Accurately assess, determine, and calculate entitlements on accepted claims.
About you
* Experience in Personal Injury and Worker's Compensation.
* Basic understanding of the WIRC Act 2013 and associated WorkSafe policies and guidelines pertaining to initial entitlement determinations.
* Strong customer service attributes with excellent written and verbal communication skills.
* Ability to meet deadlines.
* Knowledge of WorkSafe operating models and IT systems.
* A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.
Benefits and perks
* Inclusive culture with supportive, open-minded team.
* Flexible, hybrid work arrangements and workplace adjustments where possible.
* Career development through mentoring, learning resources, and global mobility opportunities.
* Financial and well-being perks, discounts on Allianz products, retail, tech, travel, plus financial wellness initiatives and Employee Share Purchase Program.
Adjustments and support
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to tocar@allianz.com.au for a confidential conversation.
Equality and diversity
Allianz welcomes applications regardless of ethnicity, cultural background, age, gender, nationality, religion, socioeconomic class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations.
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