Overview
URGENT HIRE: Aged Care Customer Service Officer – Full-Time In-Office | Immediate Start
Are you a confident communicator with experience in Aged Care or call centre support? We're on the hunt for a clear-speaking, enthusiastic, and adaptable professional to be the first point of contact on our busy 1300 line.
What You'll Do
* Answer inbound calls from clients and triage inquiries across rostering, package coordination, and eligibility for aged care services.
* Conduct discovery calls to assess client needs, referral status, and service provision.
* Provide clear, compassionate information and direct calls appropriately.
* Work closely with a tight-knit, supportive team (5 people), reporting directly to a hands-on Team Leader.
What We're Looking For
* Exceptional phone manner – clear, warm, and confident.
* Customer service or call centre experience in the Aged Care sector is highly valued.
* Intermediate Excel skills, strong with data entry and input systems (Procura knowledge a plus).
* Able to hit the ground running, but we offer supportive onboarding and training.
* Must be enthusiastic, team-focused, and thrive in a fast-paced environment.
* Working Holiday Visa holders welcome – must be fluent and clear in English.
Role Details
* Start: ASAP
* Compensation: $35 plus super per hour
* Hours: Full-time in-office, Monday to Friday, 9:00–5:00 (some flexibility: 8:30–4:30)
* Location: Office-based, Salisbury South (car parking provided)
* Duration: Initial contract to 30 July (possible extension or permanency)
* Environment: Professional, collaborative, never solo. You'll always be supported.
* Dress Code: Smart casual
* Clearances: Police check required
Why This Role Stands Out
* Immediate opportunity to step into a skilled, high-impact role.
* Supportive supervisor and team — you're never left on your own.
* Genuine pathway for high performers.
* No direct contact – vaccination not mandatory.
* Great work-life balance – regular office hours.
This is a fast-moving opportunity. If you're confident, experienced, and ready to step into a meaningful role supporting aged care clients, we want to hear from you today.
Apply now — interviews happening immediately.
Note: For all Australian based contract and temporary roles only, the pay rate is inclusive of mandatory 25% casual loading. This excludes permanent and fixed term roles.
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