6 month contract with the view to extend
- Corporate Head Office located in Clayton
- Work from home 2 days a week
Working in a process driven environment you will need to demonstrate an eye for detail and a high level of accuracy, along with a willingness to work as part of a team to cover off all required aspects of the department. Reporting to the Sales Support Supervisor, you will be welcomed into a strong and cohesive culture in an outstanding environment and be supported by a team that offers support and guidance.
**Your responsibilities will include**:
- Updating SAP records and customer document attachments
- Maintain a high degree of knowledge on all products, campaigns and promotion
- Maintain appropriate knowledge of in-house SAP systems and all other role related programs
- Accountable for making outbound customer calls in a professional manner to follow up on payments
- Provide order management and customer support to internal & external customers
- Process all incoming enquiries such as: orders, returns, credit/debits, logistics and customer queries
- Monitor, co-ordinate and liaise with other departments for dispatch and delivery of customers' orders
- Process and data reporting to retailers as required
- Advising customer of stock levels/discontinued or incorrect products
- Assisting with online payment process
- Working with Third Party Logistics and internal logistics team for seamless order delivery
- Action any adhoc tasks as required and requested by the Sales Support Supervisor
**Skills and experience**:
- Extensive experience in similar roles providing high quality customer service and processing administration requiring high attention to detail
- Intermediate software skills (Excel, Word, PowerPoint & Outlook)
- Experience with SAP is highly desirable
- Adaptability and resilience to work in a dynamic and quick-paced environment
- Excellent verbal and written communication
**Benefits**:
Career progression within this company is something they pride themselves on. Great team culture and flexibility to work 2 days from home.
24958_167927965747808
📌 Sales Support Representative
🏢 Veritas Recruitment
📍 Melbourne