Employment Information
Work type: FTE (onsite job)
Contract: B2B
Language: English
Key Responsibilities
* Troubleshoot Windows 10/11 OS, hardware, and software issues
* Install, configure, and support desktops, laptops, and peripherals
* Provide onsite and remote end-user support
* Support Microsoft 365 applications including Outlook, Teams, OneDrive, Word, and Excel
* Handle Active Directory tasks such as password reset, account unlock, and group management
* Troubleshoot LAN/Wi-Fi/VPN and basic network connectivity issues
* Configure and support printers, scanners, webcams, headsets, and USB devices
* Support AV/Meeting room devices including Microsoft Teams Rooms and conference systems
* Manage incidents and service requests through ServiceNow/Jira/Remedy
* Maintain proper ticket updates, documentation, and SLA compliance
* Coordinate asset management and hardware replacement activities
Required Skills
* Windows 10/11 support
* Microsoft 365 & Teams support
* Active Directory & Azure AD basics
* SCCM / Intune knowledge
* VPN and TCP/IP troubleshooting
* Printer and peripheral support
* Basic networking knowledge
* BitLocker support
* Remote support tools such as AnyDesk and TeamViewer
Preferred Skills
* Experience in VIP user support
* Knowledge of ITIL process
* Strong communication and troubleshooting skills
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