Responsibilities
* Performs diagnostics and troubleshooting following standard procedures, quickly identifies the cause(s) of issues, and replaces faulty components with minimal customer and business disruption.
* Performs post-execution quality checks and verifies that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs).
* Decommissions hardware for simple changes and refreshes (e.g., memory upgrades, rebuilds) following standard procedures with minimal guidance.
* Follows procedures to communicate, report, and escalate incidents to appropriate Microsoft data center operations management units, Technician Leads, and engineering specialists.
* Assists and provides guidance to other technicians to complete challenging or complex tasks.
* Completes required training aligned to the role and workload; observes more experienced technicians to gain hands-on experience and relevant on-the-job training.
* Contributes to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions, and staying informed about the work of others.
* Displays pride and accountability for service quality, completeness, and user experience; demonstrates ownership of the data center facilities.
* Embodies our culture and values.
Qualifications
Required Qualifications:
* High school diploma, GED, or equivalent, with basic knowledge of computer hardware and components AND 1+ year(s) supporting IT equipment or related technology.
Preferred Qualifications:
* 2+ years' experience supporting IT equipment or related technology.
* Applicable certifications: CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC).
Background Check Requirements:
* Ability to meet Microsoft, customer, and/or government security screening requirements, including:
o Microsoft Cloud Background Check: required upon hire/transfer and every two years.
o Citizenship Verification: verification of Australian Citizenship.
o NV1/2, PV Clearance Assessment: may require an enhanced background check through the Australian Government Security Vetting Agency.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, disability, political affiliation, veteran status, race, religion, sex, sexual orientation, or other protected characteristic. If you need assistance or a reasonable accommodation during the application or recruiting process, please send a request via the Accommodation request form.
Benefits and perks may vary depending on employment nature and location.
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