About us:
At CQ's Oral Health Service, smiles are shining from Rockhampton and the Capricorn Coast to Gladstone, Banana and the Central Highlands - delivering free dental care to eligible patients with everything from check-ups and X-rays to fillings, dentures, emergency care and more.
Once you meet our Emerald team – you'll see why the smiles never stop! As the regional hub of the Central Highlands, Emerald is known for its open landscapes, strong community connections and a deep understanding of how to support and maintain the wellbeing of its community.
About the role:
* Be the first point of contact at the clinic, delivering a welcoming and efficient reception experience while managing bookings, waitlists and patient flow through the Information System for Oral Health.
* Coordinate appointments from start to finish, including triaging patients, scheduling, rescheduling and filling vacant slots to keep clinics running smoothly and efficiently.
* Maintain accurate and confidential patient records across electronic and paper systems, ensuring information is up to date and handled in line with privacy requirements.
* Support the wider team by prioritising tasks, assisting with administrative and procurement activities, and working collaboratively to meet deadlines and keep daily operations on track.
About you:
* You bring a strong commitment to following procedures and guidelines, with a focus on delivering safe, high‐quality services while supporting a positive workplace.
* You're a confident communicator who can respond to a wide range of enquiries, navigate systems to find answers and handle sensitive information with professionalism and discretion.
* You work well in a team environment, building positive relationships with colleagues and patients while contributing to a supportive and collaborative workplace.
* You're comfortable using computer systems in your day‐to‐day work, with solid skills in data entry, word processing and spreadsheets to keep information accurate and up to date.
What we offer:
* An hourly rate between $39.98 - $44.46 p.h.
* 12.75% employer superannuation contribution
* 17.5% leave loading
Additional Benefits:
* Ongoing Professional Development and Education Opportunities
* Flexible Work-Life Balance and Variety
* Generous Salary Sacrificing Options
* Paid Parental Leave
* Employee Assistance Program (EAP)
* Discounted Private Health Insurance
* Fitness Passport
Vaccine Preventable Diseases (VPD) requirements:
It is a condition of employment for this role for the employee to be, and remain, vaccinated against vaccine preventable diseases as listed on the Role Description.
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
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