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Job Purpose
Responsible for the installation and maintenance of Nielsen metering hardware and software in panel households, maintaining ongoing panel cooperation, and ensuring panel quality and security.
Responsibilities
* Establish strong panel member relationships.
* Communicate in simple and clear terminology.
* Ensure punctuality when attending appointments.
* Display a high level of presentation and professionalism.
* Collect all pertinent householder information while in the home.
* Send all collected information within required timeframes.
* Execute standard operating procedures to ensure panel quality, security and privacy is maintained.
* Manage assigned assets to maintain panel households and quality (metering equipment, laptop, company vehicle, mobile phone, etc.).
* Liaise with quality control, panel management, and recruitment staff to maintain panel quality and performance.
* Maintain WH&S awareness in the field.
* Work independently for extended periods of time.
* Efficiently organize workflow.
* Work outside of core business hours when required.
* Maintain awareness of the Nielsen Data Classification Guidelines.
* Work within the framework of Nielsen TAM ISO Management.
Qualifications
* Strong verbal and outstanding interpersonal communication skills.
* Exceptional customer service / relationship-building skills and results orientation.
* Proficient computer hardware and software knowledge skills.
* General knowledge of audio‐visual equipment.
* Ability to operate effectively with high energy and flexibility in a quality, fast‐paced, constantly evolving environment.
* Ability to work remotely, individually, and in a team environment.
* Result‐oriented with aptitude for continuous process improvements.
* Current driver's licence.
* Awareness of information security and privacy principles.
* Preferred location – Northern Gold Coast.
Additional Information
Be aware that job‐seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.
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